Information Technology Support Engineer - ASCII Group, LLC : Job Details

The following requirement is open with our client.

Client : TCS

Title : IT Support Engineer

Location : New York, NY

Duration : 12+ Months

Rate : OPEN

Visa Status : ANY

Relevant Experience (in Yrs.) :8+

Detailed Job Description:

• This position requires prompt technical responses to questions regarding troubleshooting, diagnosing, and resolving problems for hardware, phones, and applications.
• It requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
• Related documentation and online knowledge articles are used for troubleshooting; incidents are tracked in an incident ticket tracking system.
• The primary role is to take live trouble-shooting calls as well as email requests daily 100% of the time.
• The resource must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction.
• ServiceNow Incident Management
• Network Engineer job related experience
• Independent problem solver and strong team player capable of making solid fact-based decisions under pressure.
• Strong troubleshooting skill; solid understanding of network fundamentals and concepts

Must skills:

IT Support Engineer

Desktop

Network

Service Now