Information Technology Support Specialist - LX Pantos America : Job Details

We are currently searching for a highly motivated IT Specialist.

Roles & Responsibilities

*The IT Specialist's responsibilities include, but are not limited to the following: *

- Maintain essential IT infrastructure, including PCs, security tools, applications, servers, email systems, operating systems, software, and hardware

- Utilizes the company's proprietary WMS, ERP, and TMS systems to provide the utmost support for end users.

- Collaborates with internal and external partners to communicate project status, activities, and achievements

- Supports the warehouse operations via assisting call-ins or live chat with technical difficulties

- Configures and maintains network hardware, such as routers, switches, WLCs, and cables

- Review diagnostics and assess the functionality and efficiency of systems

- Provides user education/training and reference materials for users by drafting operation instructions

- Other duties and tasks as assigned by the IT Leader

Requirements and Qualifications

- Bachelor's degree in IT related field or an equivalent combination of education and experiences

- Excellent hardware/software troubleshooting, problem-solving and diagnosis skills

- Comfortable working in and assisting others through remote access desktop programs.

- Extensive experience working with different operating systems including Windows, Mac OS, Android, and iOS

- Experience with 3PL products including warehouse management systems, transportation, and order management systems or ERP preferred.

- A working knowledge of DC operational practices and procedures, and a good understanding of Supply Chain and WMS concepts preferred

- Experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP

- Bilingual Required(Korean & English)

- Some travel may be required

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays

Job Type: Full-time, Regular

Job Location: Englewood Cliffs, NJ

Business Hours: Mon-Fri 08:00 AM to 5:00 PM