Information Technology Support Specialist - HR Exchange : Job Details

The IT Support Specialist will be responsible for providing technical support, troubleshooting IT issues, and maintaining hardware and software systems used in a healthcare setting. This role requires strong problem-solving skills, knowledge of healthcare IT systems, and an understanding of data security regulations such as HIPAA.

Key Responsibilities:

• Provide technical support for hardware, software, and network issues in a healthcare environment.
• Install, configure, and maintain computers, printers, and medical IT systems.
• Troubleshoot and resolve IT-related issues for healthcare professionals and staff.
• Ensure compliance with healthcare IT security standards, including HIPAA and other regulatory requirements.
• Maintain and update electronic health records (EHR) systems and other healthcare applications.
• Assist in system upgrades, patches, and routine maintenance to ensure optimal performance.
• Train staff on IT best practices, security protocols, and new software applications.
• Collaborate with IT and healthcare teams to improve technology processes and support patient care initiatives.
• Document IT issues, resolutions, and system updates for record-keeping and future reference.
• Stay updated on emerging healthcare IT trends and security threats.

Qualifications:

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of IT support experience, preferably in the healthcare industry.
• Strong knowledge of Windows and Mac operating systems, network troubleshooting, and system administration.
• Familiarity with healthcare software applications, including EHR/EMR systems.
• Understanding of HIPAA compliance and healthcare IT security best practices.
• Excellent communication and customer service skills to support healthcare professionals.
• Ability to work independently and collaboratively in a fast-paced healthcare environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.