Information Technology Support Specialist - NECCO : Job Details

Position Summary: Necco has an opportunity for a career as a IT Support Specialist. This role will be responsible for managing and supporting the information technology infrastructure across multiple locations within a designated region. This role combines technical expertise with leadership and coordination skills to ensure that IT systems and services meet the needs of the organization. You should be accurately described as: A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A problem-solver, financial steward, and one who excels at collaboration. Ridiculously passionate about the company's success, growth, and program quality. IT infrastructure Management

• Oversee and maintain the IT infrastructure across all sites within the region, including servers, networks, and hardware
• Ensure the availability, reliability, and performance of IT systems and services
• Implement and manage disaster recovery and data backup procedures
• Lead or participate in regional IT projects, including the deployment of new systems, upgrades, and integrations

Technical Support

• Provide level support for IT issues that cannot be resolved by local staff
• Troubleshoot and resolve hardware, software, and network issues for regional offices
• Serve as the point of escalation for complex technical problems

Network Management

• Monitor and manage regional network operations to ensure connectivity and optimal performance
• Configure and maintain network equipment, including routers, switches, and firewalls
• Implement network security protocols and ensure compliance with company policies

Training and Documentation

• Train local IT staff and end-users on new technologies and best practices
• Develop and maintain documentation for IT procedures, configurations, and support processes
• Ensure compliance with IT policies and procedures

Security and Compliance

• Implement and enforce IT security policies and practices across regional offices
• Ensure compliance with industry regulations and company standards, including data protection laws
• Conduct regular security audits and assessments

Corporate Citizen:

• Practice Ruthless Pragmatism
• Engage in peer-to-peer feedback
• Know and Live the Necco Corporate Culture Principles
• Embody the 3 essential virtues of Humble, Hungry and Smart
• Drive your Individual Performance Scorecard
• Adhere to and contribute to the Necco meeting structure

Position Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a relevant experience
• 3+ years of experience in IT support or administration, with a focus on regional or multi-site operations
• Relevant certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), etc.
• Proficiency in network management, server administration, virtualization technologies, and cybersecurity
• Excellent problem-solving abilities, strong communication skills, and the ability to work independently and as part of a team
• Strong understanding of ITIL (Information Technology Infrastructure Library) practices
• Ability to manage multiple tasks and projects simultaneously
• Experience with cloud services and remote support tools
• Valid driver's license and required insurance coverage
• Training and Travel willingness
• Successful completion of all required criminal background checks

At Necco, we value diversity and are committed to creating an inclusive and equitable work environment. We embrace individuals of diverse backgrounds experiences, and perspectives. We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization. We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.