Information Technology Support Specialist (On-Site) - SZCO Supplies : Job Details

We are currently searching for a IT help desk support to provide support services to satisfy the overall operational objectives to SZCO Supplies Inc.

This is an onsite job regular hours are 830am to 5pm M-F.

Responsibilities for Support Specialist

• Deploy, maintain, and troubleshoot core business applications, associated hardware, endpoints, and databases
• Diagnose, troubleshoot and resolve all software and hardware calls/support requests
• Manage the set-up and configuration of systems
• Provide desktop support for office and warehouse workstations in the distribution centers
• Provide mobile handheld support for warehouse distribution center
• Provide documentation of all processes and training as needed
• Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms
• Perform design, implementation, and upgrades of information systems to meet the business and user needs
• Implement best practices for scalability, supportability, ease of maintenance, and system performance
• Support of mobile computers and label printers.
• Install and configure new PC hardware and software.
• Develop, prepare, tests and deploy hard drive images.
• Perform basic computer wired and wireless network troubleshooting.
• Provide on the job training for less experienced technicians.
• Provide timely project updates and status reports.
• Maintain a high level of proficiency in using helpdesk systems and tools.
• Track and maintain personal computer equipment inventories.
• Assist with Ecommerce maintenance and merchandising
• Tests new hardware and software.
• Instruct clients in the basic use of approved hardware/software

Qualifications for Analyst

• Associates or Bachelor's degree
• Strong Knowledge of MS Office Systems
• Strong computer, hardware, software, and analytical skills
• Ability to assess business needs and translate them into relevant solutions
• Experience installing, configuring, documenting, testing, training, and implementing new applications and/or systems
• Attention to Detail
• Reliable transportation