Information Technology Systems Support Specialist Level I/II - TriOptus LLC : Job Details

Seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support to Department of Human Assistance specific applications. Candidate should have the ability to: ? Operate, maintain, and perform repairs on information technology equipment and software. ? Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests ? Operate, maintain and perform repairs personal computers and peripherals ? Assist with imaging, set up, and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance. ? Provide 2nd level help desk support ? Lift equipment that weighs up to 50 pounds ? Have a valid California Driver's License, Class C Candidate should have the knowledge of: ? Microsoft Operating systems including Windows 10; Windows 11 a plus ? Microsoft 365 products ? Imaging software and automated imaging processes ? Principles and practices of customer service ? Principles and practices of troubleshooting computer system hardware and software problems Required Skills : Systems Analysis,Desktop Support,Technical Support Basic Qualification : Additional Skills : Customer Support,Specialist,Helpdesk Support,Desktop SupportBackground Check : No Drug Screen : No