Information Technology Technician - JRD Systems : Job Details

Position: IT Technician/ Technical Aid

Location: Downey, CA - ONSITE

Salary/Pay: $15 - $20, hourly

Job type: Contract/W2/Full-time/ U.S Cit-GC required

---------------------

If you are in the market for a new opportunity, JRD Systems is looking to hire a IT Tech Aid.

Job Summary:

• The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.

Skills Required

• The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Skills Preferred

• Knowledge of Microsoft Suite and Microsoft SurfaceBooks and iPhone use

Experience Required

• Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Experience Preferred

• One year or more of experience in the following: *Customer and Desktop Support, *hands on Desktop Support, *diagnosing scanner/printer, laptop, desktop, and tablet issues, *use and setup of iPhones and MFA, and *imaging and SCCM use.

Education Required

• A high school diploma or equivalent.

Education Preferred

A+ and Net + Certified