Infrastructure Operations Manager- Modesto/Dublin, CA - The Save Mart Companies : Job Details

ABOUT US We are California's largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our banners-Save Mart, Lucky, and FoodMaxx-are cherished regional brands, serving the unique needs of their communities. It's our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up. The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long-term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.We are currently recruiting for the position of: Infrastructure Operations Manager- Modesto/Dublin, CAJob Summary:The Infrastructure Operations Manager oversees our offshore Network Operations Center (NOC) and daily infrastructure operations. This position plays a pivotal role in ensuring operational efficiency, managing infrastructure projects, tracking budgets, and maintaining high system availability. Reporting directly to the Sr. Director of Enterprise IT, the role demands strong coordination, organizational skills, and a solid technical background in IT Infrastructure.This position requires extensive experience with monitoring tools such as Zabbix, SolarWinds, Nagios, and JIRA. This role involves managing offshore resources, expanding monitoring capabilities to cover business processes, and supporting company growth initiatives. Hands-on expertise with monitoring tools in a retail enterprise and managing remote teams is critical. This is a Technical Operations Manager role, not a project management position, and requires a strategic mindset to drive the adoption and roadmap of monitoring tools.Responsibilities:

• NOC Management:
• Oversee offshore 24x7 NOC operations, ensuring adherence to SLAs, incident response times, and performance metrics
• Act as the primary liaison between onshore and offshore teams to facilitate smooth communication and effective issue resolution
• Monitor and optimize NOC service delivery in alignment with the Statement of Work (SOW)
• Infrastructure Operations:
• Support daily operations of servers, storage, networking, and cloud infrastructure to ensure high availability, performance, and reliability
• Coordinate upgrades, maintenance, and patches with minimal downtime, adhering to strict security standards
• Monitoring Tools & Strategic Initiatives
• Lead the expansion and strategic adoption of monitoring tools across the enterprise to support both technical and business processes
• Maintain hands-on proficiency with tools like Zabbix, SolarWinds, and Nagios to ensure comprehensive coverage and system reliability
• Incident and Problem Management
• Drive the resolution of critical incidents, conduct root cause analyses, and implement preventative measures
• Ensure operational issues are documented, escalated, and resolved effectively
• Process Optimization
• Identify opportunities to enhance operational processes and automate repetitive tasks
• Develop and maintain operational documentation, including Standard Operating Procedures (SOPs), failover plans, and escalation workflows
• Budget and Resource Management
• Track the IT infrastructure budget to ensure cost efficiency without compromising service quality
• Identify opportunities for operational cost reductions while maintaining optimal performance

Some of our competitive offerings include generous benefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in-store purchase discounts. Hiring pay range: $118,664.00 - 128,128.00Knowledge, Skills and Abilities:

• Proficiency with monitoring tools such as Zabbix, SolarWinds, Nagios, and JIRA for tracking and reporting tasks.
• Strong knowledge of IT infrastructure components, including servers, storage, networking, and hybrid cloud environments.
• Experience with budget management and cost optimization in IT operations.
• Familiarity with incident and problem management frameworks.
• Excellent communication and organizational skills

Preferred:

• Experience with cloud platforms (AWS, Azure) and hybrid cloud environments.
• Familiarity with disaster recovery and business continuity planning.
• Strong analytical and problem-solving skills.

Experience:5 years in IT infrastructure operations, with proven success in managing offshore NOC teamsEducation: 4 Year/Bachelors Degree and/or equivalent experience/training in Computer Science, Information Technology, or related fieldLicenses and Certifications:ITIL certification or equivalent knowledge of IT service management frameworks preferredWork Environment: OfficeReference: req38310Follow us: Instagram: @savemart Facebook: Save Mart YouTube: @savemartsupermarkets LinkedIn: The Save Mart CompaniesThe Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.