Infrastructure Service Lead (ISL) swing shift, weekdays - Leidos : Job Details

DescriptionThe Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability. We value our inspired, passionate and united employees. Not only do they further the Leidos mission to provide innovativesolutions, they are equally dynamic in their communities, are ethically minded, and make a positive difference in the world.Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD. The person will conduct real-time monitoring of the health and status of enterprise services, coordinate with respective service lanes for outage resolution and track outage and changes to the environment through to completion. The colleague will leverage their prior experience and Standard Operating Procedures (SOPs) to assist with triage and determining impact for any service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers.This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This contributor should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshoot in Windows, Macintosh, and UNIX desktop operating systems (think or virtualized clients) imaging, desktop applications, user profiles, and general system problems. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions. This position is for swing shift weekdays. Work hours will be 1400 to 2400 Tuesday through Friday.Daily Mission Critical Tasks:Experience with interacting with customers to handle service inquiries and problems.Provide support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.Develop solutions to complex technical issues.Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.Support customer requirements in a 24/7/365 environment on a swing shift schedule.Update operations and maintenance documentation for 24/7/365 personnel.Successful candidates must possess the following skills:Foundation of knowledge around AWS cloud services and the cloud ecosystemExperience with Tier 2 system administrationExperience with Scripting/AutomationExperience troubleshooting issues in a growing environmentExperience with log reviews, incident analysis, and identification of issue trendsExperience with server patch management methodologiesTime management skillsStrong oral and written communications skillsTrack record of working effectively within a team, and support to peers toward improved processes and resultsExperience with support ticket management systemsCandidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)EducationBachelor's degree with 6 years of relevant experience, Master's degree with 4 yearsEducation equivalency of Associate's with 8 years of related experience or High School Diploma with 10 years of related experience can be used in lieu of Bachelor's degree.Security ClearanceDue to the nature of the government contracts, US Citizenship is required.TS/SCI with Poly required for position at start or TS/SCI and willingness to obtain a poly.Original Posting Date:2024-11-25While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $68,900.00 - $124,550.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.REQNUMBER: R-00148861All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.#J-18808-Ljbffr