Innovation Support Technician - Schell Brothers : Job Details

Schell Brothers is Delaware's largest private home builder with additional divisions in Richmond, Nashville, and Boise. Our mission mission is to bring happiness to ourselves and our homeowners by not only creating exceptional homes and communities but also providing an extraordinary home buying experience. Our employees are passionate about their jobs and believe in happiness, positivity and collaborating with others. Schell Brothers is looking for an Innovation Support Technician to join our team as we continue to grow in the residential construction industry. This position supports our proprietary software platform but will sometimes involve support of other related systems.General Duties:•Assist Innovation Support Team (IST) with support request diagnostics:o Receive support request from userso Code research and bug fixing•Assist IST in coming up with solutions to support requests:o Test solutions in Developer environmento Push code changes into productiono Respond to users with solutionso Document solutions clearly•Work with Development Team on development projects as needed:o Coding, testing, and support•Digital Documentation (Wiki):o Document support findings, solutionso Document new development featureso Write guides both for user troubleshooting and using features/functions of newly developed software•Some assistance with IT Team including:o Install and setup of hardware and softwareo Troubleshoot hardware and software problemso Repair desktop and laptop hardwareo Maintain technical documentationRequirements•Windows 10/11, Windows Server 2012-2022, MAC OSX experience.•Some Travel Involved & after hours/weekend work may be necessary. o Work to be performed remotely and on site. •Basic proficiency in various coding languages, specifically:o PHPo HTMLo SQL (MySQL and Microsoft SQL Server especially)o JQUERY/JAVASCRIPTo CSS•Basic understanding of data structure•Good technical writing skills•Occasional physical requirements (usually when assisting the IT Team):o Some heavy lifting (equipment setup)o Ladder and power tool use