Inside Sales Coordinator - Fairbanks Morse Defense : Job Details

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What's your calling?For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it's like to be a part of the Fairbanks Morse Defense team here: About Fairbanks Morse EngineLocated in Beloit, Wisconsin, Fairbanks Morse Engine (FME) manufactures, assembles, tests, and distributes heavy-duty, medium-speed reciprocating engines under the Fairbanks Morse® and ALCO® brand names. Fairbanks Morse manufacturing is conducted in its U.S.-based facility. FME sells its high-performance engines directly to naval marine customers and shipyards. As a principal supplier of reliable diesel engines to the U.S. Navy, Military Sealift Command, U.S. Coast Guard, and the Canadian Coast Guard, FME enables the defense industry to complete worldwide mission-critical operations. FME is a division of Fairbanks Morse Defense, a portfolio company of Arcline Investment and a leading provider of reliable marine power solutions.Learn more about FME by visiting www.fairbanksmorse.com.Fairbanks Morse is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law.Job DescriptionSummaryThe Inside Sales Coordinator is responsible for tracking and prioritizing all inbound customer inquiries, including phone calls, requests for quotations, and order processing. The Inside Sales Coordinator works in a fast-paced environment and must be able to successfully manage numerous inquiries simultaneously, while also bringing them to resolution as quickly as possible. The ideal candidate will be highly motivated, flexible, and customer centric.Principle Duties and ResponsibilitiesManage all incoming customer inquiries and assign to Component Sales team members for executionRespond to inbound phone or email leads, and work to identify a solution to the customer inquiryReview customer purchase orders and process orders, with strong attention to detailsCreate post-sale documentation, including Certificates of Conformance and Long-Term Packaging lettersMaintain accurate records of all order documentation, including purchase orders and sales order acknowledgementsMonitor customer portals to identify new sales opportunitiesCreate and update customer records in SalesForceAudit orders and proactively fix discrepancies with part numbers, quantities, shipping addresses, or sell pricesSupport reporting requests to help drive sales activitiesAttend internal training to strengthen industry and/or product knowledgeOther duties as assignedQualifications and Educational RequirementsHigh school degree or Associate's degree, preferredPrior internship within business-related field preferredHigh degree of written and verbal communication, ability to handle multiple assignments simultaneouslyAbility to work independently, and support both internal and external customers and teamsHigh level of interpersonal skills in a customer service environmentMust be customer focused, proactive and driven to succeedMust be professional, customer focused, enthusiastic, driven to succeed with a high degree of interpersonal skillsMS Office skills including Word, Excel, and OutlookThis position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.Equal Opportunity Employer/Veterans/DisabledOther detailsJob Function Program MgmtPay Type SalaryTravel Required NoRequired Education High SchoolApply Now