Inside Sales Coordinator - Icelandirect : Job Details

Icelandirect is a contract manufacturer and private label supplement company that makes high-quality premium fish oil supplements, vitamins, and fish oil emulsions in a variety of TG and EE concentrations.

We are a top omega product supplier in the United States. Our products are GMP-compliant and can be produced as emulsions, supplements, powders, softgels, liquid-packaged, or capsules.

We deliver bulk material orders and custom formulations. Many of our manufactured products are listed on Amazon and other high profile distribution channels.

Responsibilities

• Act as a first line technical representative to customer during initial contact and qualify customer needs. Follow-up on all aspects of requests, both written and verbally. Match Nutrapak/Icelandirect products/capabilities/services to customer requirements.
• Actively seeks and identifies leads using internet, referrals, industry articles, associations, etc.
• Nurtures and grows existing customer base; negotiates and closes sales
• Implements yearly sales budgets and drives for exceeding results in terms of sales, pricing and margin management, and portfolio leverage at existing and new accounts.
• Performs proactive, outbound sales activities such as: post sales customer follow-up and promotional campaigns to existing customers, prospects and leads
• Maintains lead and customer data/records including updating all activities, contacts and correspondence within internal sales tools (CRM)
• High volume customer contact via phone and e-mail

Experience

• 3-5 years
• Proven sales experience in the dietary supplement industry preferred but not mandatory
• Telephone sales and cold calling experience strongly required

Education

• Bachelor's degree or above
• Or equivalent experience in Sales or Business related field

Skills Required

• Excellent customer service, organizational and negotiating skills
• Detail oriented with good written and verbal communication skills
• Excellent telephone communication skills
• Computer skills with proficiency in Microsoft Office products, internet, CRM or Salesforce, Analytical skills
• Ability to work both independently and as a team player in a close-knit sales team
• Full proficiency in English