Inside Sales Manager - LE003 Rent Group : Job Details

We're Rent., a Redfin company. We're the leading technology company in the property rental industry. We deliver integrated solutions that bring together the right renter, with the right property, at the right time. Rent's robust, proprietary AI platform powers a full suite of best-in-class digital marketing solutions across our flagship listing sites Rent.com, ApartmentGuide.com, and Rentals.com, as well as search, social, email marketing, reputation management, a virtual leasing office, and more. We simplify the rental journey through an engaging user experience and data-driven innovations. At Rent., our mission is to simplify the experience of connecting people & properties. Period. Rent's Senior Manager of Inside Sales leads and manages a regional team of quota-carrying Regional Inside Sales Representatives and Business Development Representatives (aka BDRs). This role focuses on driving revenue growth through effective inbound lead acquisition, high-volume outreach, and process optimization. The ideal candidate will be a skilled multitasker with administrative abilities and extensive experience in inside sales management, particularly within a high-paced subscription business model and working with remote teams. Key Responsibilities: Team Leadership: Oversee a team of Inside Sales Representatives and BDRs, provide coaching mentorship, and align to sales objectives and professional development opportunities. Set clear performance expectations and conduct regular evaluations. Provides daily coaching and feedback to ensure the team's selling and retaining new and current clients Sales Strategy and Execution: Develop and implement effective sales strategies to achieve and exceed regional inside sales, inbound, and lead targets. Analyze market trends and customer needs to identify new sales opportunities within the multifamily and rental sector. Collaborate with field leadership, marketing, and product teams to align sales initiatives with overall business goals. Process Improvement and Implementation: Evaluate and enhance existing sales processes to improve efficiency and effectiveness. Implement best practices for inbound lead management, ensuring timely follow-up and conversion. Utilize sales tools to track sales activities, monitor performance metrics, and generate actionable insights and review phone and video calls Lead Management and Development: Oversee the BDR team's management of Marketing Qualified Leads (MQLs), ensuring proper conversion and handoff to sales representatives. Support lead development and research initiatives to bolster sales efforts and expand the customer base and retention Maintain strong relationships with key clients and stakeholders to drive customer satisfaction and retention. Minimum Qualifications & Experience: 3+ years of experience in a senior inside sales management role, overseeing large teams of remote inside sales representatives and BDRs. Experience in inbound and outbound lead acquisition, high-volume outreach, and process improvement. Experience in the multifamily and rental market and sales dynamics within this sector is a plus but not needed Experience with sales training, implementation, and development programs. Experience with CRM software, call and video analyzing, and feedback and sales analytics tools. Experience in forecasting, sales process, and pipeline management Working knowledge and current experience with MEDDIC, Spin, or similar sales methodology. Preferred Qualifications & Experience: A bachelor's degree in business administration, marketing, or a related field is preferred, but it is not necessary. Proven track record of achieving and exceeding sales targets in a high-volume, fast-paced environment. Excellent leadership, communication, and interpersonal skills. Ability to analyze complex data, identify trends, and make data-driven decisions. Strong organizational skills with the ability to manage multiple priorities effectively. Knowledge of digital marketing strategies and their impact on sales. Ability to adapt to changing market conditions and business needs. #LI-JC1 #LI-Remote Why Choose Rent.? We're a place where you can make an important difference, from day one. You'll have the opportunity to grow and build, both professionally and in the communities we serve. You'll work with smart, diverse, and unpretentious people, as we help renters find and enjoy their ideal home. As a Redfin company, we consider ourselves a very well-funded start-up that also has more than 40 years in the industry and strong financial performance. We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation, 12 paid holidays, paid parental leave, sick leave (accrued at 1 hour for every 30 hours worked), medical, dental, and vision insurance benefits, flexible spending account, health savings account, life and disability insurance, fertility benefits, Employee Assistance Programs, and 401(k) employer match. Interested? Apply and upload your resume! A Recruiter will check it out as soon as possible. All applications for positions with Rent. are subject to our Careers Privacy Policy. Rent. is an equal opportunity employer committed to hiring a diverse workforce. We provide all employees and applicants for employment with equal employment opportunities without regard to race, color, religion, gender, age, national origin, sexual orientation, gender identity, citizenship, immigration status, marital status, military status, any covered veteran status, disability status, genetic information, caregiving responsibilities or any other basis prohibited by law. Click here to view the EEO is the Law poster and additional EEO information. About Us Our mission is to redefine real estate in the customer's favor. From the technology we build to the brokerage services we provide, every Redfinnian plays a part. Redfin Commitment to a Diverse Workforce A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We're proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the only way for a business to thrive over the long haul. The CE Shop Interested in a Redfin real estate role, but don't have a license? Accredited pre-licensing courses are available through our partner, The CE Shop. Click here to visit The CE Shop website.* *For terms and conditions, visit redfin.theceshop.com/legal. The CE shop is not owned or operated by Redfin. Redfin makes a small amount of money when you register for a course. Last Updated: January 1, 2023 This California Applicant Privacy Notice (Applicant Notice) describes our information practices relating to applicants and candidates for employment with Redfin Corporation, or our affiliates or subsidiaries (Redfin, we, our, us, or the Company) who are California residents (each an Applicant or you). This Applicant Notice is intended to satisfy the requirements of the California Consumer Privacy Act (as amended by the California Privacy Rights Act of 2020), and its implementing regulations (collectively the CCPA). TABLE OF CONTENTS 1. Scope and Relation to Other Policies 2. What Personal Information Do We Collect? 3. Where Do We Get Your Personal Information? 4. Why Do We Collect Personal Information? 5. Disclosure of Personal Information 6. How Long Do We Retain Personal Information? 7. Security 8. How You Can Update Your Personal Information 9. Your California Privacy Rights 10. Changes to This Applicant Notice 11. Contact Us 1. Scope and Relation to Other Policies This Applicant Notice applies to the Personal Information we collect about our Applicants. This Policy supplements other agreements, including any Non-Disclosure Agreement(s), if applicable. This Applicant Notice applies to any information that identifies, relates to, describes, is reasonably capable of being associated, or could reasonably be linked, directly or indirectly, with you (subject to some exemptions under the CCPA) (Personal Information). Note, our information practices may vary depending upon the circumstances, such as the location or role for which you are applying. This Applicant Notice does not address or apply to our information practices that are not subject to the CCPA, such as: Publicly Available Information. Information that is lawfully made available from government records, information we have a reasonable basis to believe is lawfully made available to the general public by you or by widely distributed media, or by a person to whom you have disclosed the information and not restricted it to a specific audience. Deidentified Information. Information that is deidentified in accordance with applicable laws. Aggregated Information. Information that relates to a group from which individual identities have been removed. Protected Health Information. Information governed by the Health Insurance Portability and Accountability Act or California Confidentiality of Medical Information Act. Activities Covered by the Fair Credit Reporting Act. This includes information we receive from consumer reporting agencies that are subject to the Fair Credit Reporting Act, e.g., information contained in background check reports we obtain as part of our vetting process. This Notice also does not apply to the Personal Information we collect from our customers, contractors, employees, or our Applicants in the context of their personal use of our products and services, which are subject to different notices. For additional information on our general privacy practices, please visit our online Privacy Policy. We may provide Applicants additional notices about our information practices that are covered by other laws (e.g., if we conduct a background check). 2. What Personal Information Do We Collect? The following identifies the categories of Personal Information we collect about Applicants (and have collected in the prior 12 months), as enumerated by the CCPA. Identifiers. Such as real name, alias, job title, address, unique personal identifier, online identifier, email address, date of birth, social security number, driver's license number, and other government identifiers. Characteristics of Protected Classifications. Such as age (40 years or older), race, ancestry, national origin, citizenship, physical or mental disability, sex, sexual orientation, gender identity, veteran or military status, and other characteristics of protected classifications under California or federal law. This information is generally collected on a voluntary basis and is used in support of our equal opportunity and diversity and inclusion efforts, as well as any reporting obligations or where otherwise required by law. Internet or Other Electric Network Activity Information. Such as information about applicants' interaction with our portals, website, applications, or advertisements, including, but not limited to, browsing history, clickstream data, and search history. Audio, Electric, Visual, or Similar Information. Such as information collected via call recordings, recorded meetings, videos, photographs, and CCTV footage to secure our offices and premises. Employment-Related Information. Such as previous positions held, skills and experience, job duties, certifications, and licenses. Education Information. Such as education records, including grades, transcripts, student disciplinary records, or any other related information you chose to provide. Sensitive Personal Information. Such as your social security number, driver's license number, race or ethnic origin, medical condition, and physical or mental disability. Inferences and Preferences. Such as inferences and preferences reflecting an Applicant's preferences, characteristics, attitudes, behaviors, and abilities. 3. Where Do We Get Your Personal Information? We generally collect the categories of Personal Information identified above from the following categories of sources: Directly from you; From recruiters and recruiting platforms; From publicly available information and sources; From former employers (with your prior permission); From our service providers, representatives, and agents; and From any references you provide. 4. Why Do We Collect Personal Information? We generally collect Personal Information as reasonably necessary for the following business or commercial purposes, as permitted by applicable laws: Recruiting and Hiring. We use Personal Information from your application and through the interview process to evaluate your qualifications and eligibility for employment. This includes identifying Applicants, scheduling interviews, conducting background checks, evaluating qualifications, extending offers, communicating with Applicants, maintaining Applicant information for future consideration, and supporting our equal opportunity employment practices. Defending and Protecting Rights. We use Personal Information to protect and defend our rights and interests and those of third parties, including to manage and respond to Applicant and other legal disputes, to respond to legal claims or disputes, and to otherwise establish, defend or protect our rights or interests, including without limitation, Redfin's trade secrets and other intellectual property, and protecting the rights, property, and reputation of Redfin and its workforce, or the rights, interests, health or safety of others, including in the context of anticipated or actual litigation with third parties. Compliance with Legal Obligations. We use Personal Information to comply with applicable legal obligations (such as determining hiring eligibility or responding to subpoenas and court orders) as well as assessments, reviews and reporting relating to such legal obligations, including under employment and labor laws and regulations, Social Security and tax laws, environmental regulations, workplace safety laws and regulations, and other applicable laws, regulations, opinions, and guidance. 5. Disclosure of Personal Information Purposes for Disclosing Personal Information We may disclose the categories of Personal Information identified in Section 2 for the following business purposes. Evaluate Candidacy. We may disclose Personal Information when it is necessary to provide services you request and where it is necessary to identify Applicants, schedule interviews, and otherwise evaluate your qualifications and eligibility for employment. Protection of Us and Others. We may disclose Personal Information if required to do so by law, to protect rights, property, or safety of our employees, contractors, owners, members, and guests, ourselves or others; or where we have a legitimate interest in doing so. Categories of Recipients We may disclose Personal Information to the following categories of recipients: Affiliates and Business Partners. We may disclose Personal Information to our affiliates and business partners where necessary to evaluate your candidacy for employment or for business operations purposes. Service Providers. We may disclose Personal Information to our service providers who perform services on our behalf, such as recruiters or recruitment platform providers. Our service providers are required to take appropriate security measures to protect your Personal Information in line with our policies and are not permitted to use Personal Information for their own purposes. Government Entities and Agencies. To comply with our legal obligations and where otherwise required by law, we may disclose the following categories of Personal Information to applicable regulatory and government entities: identifiers, characteristics of protected classifications, and employment-related information. Data Analytics Providers. To perform system analytics, we may disclose the following categories of Personal Information to data analytics providers: identifiers and internet and network activity information. 6. How Long Do We Retain Personal Information? We store your Personal Information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). When deciding how long to keep your Personal Information, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period of time before we can delete them) or whether we have taken any legal positions that require data retention (e.g., issued any legal holds or otherwise need to preserve data). Rather than delete your Personal Information, we may also deidentify it in accordance with the CCPA, by removing identifying details. If we deidentify any Personal Information, we will not attempt to reidentify it. 7. Security Redfin takes reasonable and appropriate administrative, technical, and physical measures designed to protect the Personal Information we collect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Please be aware that despite our efforts, no data security measures can guarantee security. You should take steps to protect against unauthorized access to your passwords and login details. 8. How You Can Update Your Personal Information It is important that the information contained in our records is both accurate and current. We offer various self-help functions within our recruitment platform that will allow you to update your Personal Information. If your Personal Information changes during the interview process, you can use these self-help tools to update your Personal Information. 9. Your California Privacy Rights A. Applicant Privacy Rights If you are a resident of California, starting January 1, 2023, you may have additional rights regarding your Personal Information under the CCPA. These rights include: Right to Know/Access. You have the right to request (subject to certain exemptions): The categories of Personal Information we collected about you; The sources from which we have collected that Personal Information; Our business or commercial purpose for collecting, selling, or sharing that Personal Information; The categories of third parties to whom we have disclosed that Personal Information; and A copy of the specific pieces of Personal Information we have collected. Right to Correct. You have the right to request that we correct inaccuracies in your Personal Information. Applicants seeking to update their information may do so at any time by using our recruitment platform. Right to Delete. Subject to certain exceptions, you have the right to request deletion of Personal Information that we have collected from you. Please note, Redfin is not obligated to delete Personal Information that is required to comply with applicable laws. Right to Opt-Out. Under the CCPA, California residents may have the right to opt-out of the sale or sharing of Personal Information. California CCPA defines a sale as disclosing or making available to a third-party Personal Information in exchange for monetary or other valuable consideration, and sharing broadly includes disclosing or making available Personal Information to a third party for purposes of cross-context behavioral advertising. While we do not disclose personal information to third parties in exchange for monetary compensation, if you apply to an open position on our website, we may sell or share (as defined by the CCPA), the following categories of Personal Information: Identifiers, and Internet or Other Electric Network Activity Information. We sell or share these categories to third-party advertising networks, analytics providers, and social networks for purposes of marketing and advertising. We do not sell or share any Personal Information about individuals who we know are under sixteen (16) years old. To opt out from the sharing or sale of Personal Information, please click on the Do Not Sell or Share My Personal Information link on the bottom of the website homepage. Right to Limit Use and Disclosure. Subject to certain conditions and exceptions, you may have the right to limit the use and disclosure of Sensitive Personal Information, as defined under the CPRA. However, we do not engage in activities triggering this right. Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this section. B. Exercising Your California Privacy Rights To exercise any of these CCPA rights, please use one of the following methods: Emailing us at [email protected] Calling us at 1-844-###-#### Filling out our webform. Please indicate you are exercising your CCPA rights. Redfin will need to confirm your identity before fulfilling the request, so please provide us with your full name, the email address you used to communicate with us, your address, and any applicant number you were assigned. In some cases, we may request additional information in order to verify your identity, or where necessary to process your request. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial. You may designate someone as an authorized agent to submit requests and act on your behalf. To do so, you must provide us with written permission to allow the authorized agent to act on your behalf. We may also ask you directly to verify that you have authorized your authorized agent to act on your behalf. 10. Changes to This Applicant Notice This Applicant Notice is reviewed and updated periodically consistent with applicable law and to ensure it accurately describes our information practices and procedures. When we update this Applicant Notice, we will also revise the Last Updated date at the top of this document. See our most recent Applicant Notice here 11. Contact Us If you have questions or concerns regarding this Applicant Notice or the handling of your Personal Information, please contact us at: [email protected] Legal Dept Redfin Corporation 1099 Stewart Street, Suite 600 Seattle, WA 98101