Inside Sales Representative - Electrical Equipment Company : Job Details

Experience a more rewarding customer service career where you will be recognized and rewarded for your hard work. Feel valued as part of a stable company that offers excellent benefits and competitive pay. Enjoy a position where every day brings something new. Your contribution to the company will be a valued asset and allows for future advancement! This is a visible role where you can make an immediate impact and be recognized and rewarded by a job well done! Electrical Equipment Company (EECO) is seeking someone with professional customer service experience to join their team as an Account Support Representative in the Lynchburg, VA area. If you have at least 2 years of customer service experience, this is a career you need to explore. Commercial or Industrial electrical knowledge is a big plus, but not required. Why Join the EECO Team:

• Career Growth - In addition to direct visibility to decision makers who recognize potential, you are well positioned for promotions and additional responsibility as this role is designed to help you learn the electrical supply and distribution business.
• Competitive Pay: starting pay $17hr based on experience
• Excellent Day Schedule: Monday - Friday from 7:30am to 4:30pm
• Solid Benefits: including medical, dental, vision, PTO, disability coverage, 401k with company match, and tuition reimbursement.

Job Summary: The Account Support Representative (ASR) works closely to support the Key Account Specialist to deliver an exceptional experience to customers. The ASR will work in collaboration with internal and external personnel to accomplish their goals. This will include but not be limited to Key Account Managers, Key Account Specialists, other ASR's, Product Specialists, Technical Specialists, Product Service Reps, any internal supporting departments, and vendor partners. Results generated by the ASR will have a direct and immediate impact on sales, profit, and other corporate strategic growth initiatives. From the time an order is placed, the Account Support Rep will own all aspects of delivering an exceptional customer experience. This will include having direct customer account responsibility via telephone and email communications, and the entire backend of the order process through oversight of delivery and resolution of items affecting payables. Responsibilities:

• Manage promise dates, track shipments from vendors, expedite open customer orders, determine, or confirm shipping logistics.
• Enter Purchase Orders to our vendors via email, or online order entry.
• Primary contact for Accounts Payable and Accounts Receivable regarding open issues.
• Respond to customer inquiries and order status inquiries utilizing our internal business system.
• Provide customer with copies of documentation related to the transaction when requested.
• Work with warehouse to ensure freight claims are processed, track shipments from vendors, expedite open customer orders, determine or confirm shipping logistics.
• Daily review of invoicing reports to identify margin loss, actively work the invoice exception report and manage customer specific open order reports.
• Assist Managers and Key Account Specialist with other administrative tasks.

About Us: EECO is a full line electrical distributor that specializes in Industrial Automation and power solutions that provides solutions to reduce costs, increase reliability, and improve performance. Driven by ideas to make an impact for our customers, EECO invests in the capabilities required to increase understanding, drive recommendations, and take action. EECO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.