Inspections Customer Service Supervisor - Town of Morrisville, NC : Job Details

Salary : $60,897.00 - $97,434.00 AnnuallyLocation : NC, NCJob Type: Full timeRemote Employment: Flexible/HybridJob Number: 20240930Department: InspectionsOpening Date: 09/30/2024Closing Date: ContinuousDescription **Hiring Range: $60,897.00 - $74,000.00**The Inspections Department is seeking candidates for the role of Customer Service Supervisor. This is an important supervisory and administrative position that requires a dynamic individual who is eager to lead and innovate within the department. The role involves leading a team of 2 permit technicians and fostering collaborative working relationships in Development Services. The successful candidate will be primarily responsible for overseeing the permitting process from initial intake to final issuance, and will also play a key role in assisting with the Department's permitting software. This position presents an excellent opportunity for professional growth while allowing you to make a tangible impact on our community.Performs responsible administrative and supervisory work for the Inspections Department. Work involves heavy responsibility for the annual budget and the management of items within the development review process. An employee in this class is responsible for managing the permitting process from intake to final issuance. The work is highly customer-oriented and requires a comprehensive knowledge of the permitting process and the ability to work effectively with the public. Work in this class also serves as the Enterprise Permitting and Licensing (EP&L) software support leader for Inspections, which requires coordination and support for the Inspections Division for all EP&L related business. Work is performed under the general supervision of the Inspections Director. Supervision is performed over the permit technicians.NOTE: THE TOWN OF MORRISVILLE PROVIDES A NEW BENEFIT TO USE ACTIVE LOCAL GOVERNMENT EMPLOYEES RETIREMENT SYSTEM (LGERS) AND/OR TEACHERS AND STATE EMPLOYEES RETIREMENT SYSTEM (TSERS) SERVICE TO DETERMINE EMPLOYEE ACCRUAL RATES! ADDITIONAL INFORMATION ON TOWN BENEFITS CAN BE FOUND IN THE BENEFITS SECTION AT THE TOP OF THE PAGE. Examples of Duties

• Manages and performs required supervisory duties for Permit Technicians
• Manages the hiring process and training of new Permit Technicians
• Manages and supervises the administrative operations associated with permitting,
• Manages and balances workload for the permitting section; assigns work to Permit Technicians
• Provide backup to the Permit Technicians
• Knowledge of the building permit process and associated administrative code and general statute requirements
• Coordinates the budget development process for the Inspections Department
• Serves as an Administrator for EP&L Software and provides technical support related to development services processes
• Responsible for EP&L software configuration, testing, and workflow development related to building permit processes
• Create and maintain EP&L software process guides
• Responsible for working directly with Tyler Support to problem-solve system issues in EP&L related to development services
• Serves as a software administrator for Blue Beam Electronic Plan Review
• Keeps Director informed of problems or issues
• Verifies purchase order requests in accordance with Town policy.
• Create and prepare monthly reporting of Inspections Department performance measures and strategic plan measures. Using the data collected, evaluate current processes/procedures and make recommendations/implement applicable changes to improve accuracy with permit application processing
• Manages the design and updates for the department website
• Serves as a Power user for Munis
• Balances accounts and completes invoice processing, fuel statements, credit card statements
• Tracks office supplies and orders as needed
• Administrator for ACTA Outlook Plug In
• Assures effective office operations and cooperation with field inspections work
• Answers questions and consults with applicants, homeowners, engineering and architectural firms, builders, etc. relating to the plan review and permitting process.
• Creates forms, publications and maintains related records.
• Assists auditors with annual audit
• Oversee records retention and public records requests for the Inspections Department
• Oversees commercial and residential fee collections; prepares reports.
• Coordinate express review, attend express review meetings and process all express review applications
• Represent the department at various internal/external meetings
• Complete required continuing education to maintain Permit Technician certification
• Performs related duties as required

Typical Qualifications General working knowledge of state codes, local ordinances, and construction; thorough knowledge of management practices; thorough knowledge of budgeting principles and practices; skill in reading and interpreting plans and specifications; ability to work with colleagues in different professional disciplines; ability to focus on detailed information; ability to establish and maintain effective working relationships with contractors and the public; ability to enforce regulations tactfully and firmly; ability to supervise the work of subordinates; ability to establish and maintain effective record-keeping systems; ability to anticipate and plan for varying work load; ability to demonstrate sufficient experience to thoroughly understand the work of subordinate positions; ability to answer questions and resolve problems. Supplemental Information Any combination of education and experience equivalent to the graduation from an accredited community college with a degree in Business, Public Administration or related field and extensive experience working in office management. Work in local government is preferred.Special Requirements

• Requires drug test, background check, and motor vehicle record check prior to employment.
• Notary Public certification within 1 year from date of hire.
• ICC permit technician certification or equivalent within 1 year from date of hire
• NC Law and Administration Course Completion within 1 year from date of hire

The Town of Morrisville offers the following comprehensive benefits package to all regular, full-time employees:

• Flexible work arrangements for applicable positions
• Employer-paid Medical and Dental Insurance with optional dependent coverage
• Participation in the North Carolina Local Government Employees' Retirement System (LGERS)
• 5% employer contribution to the NC 401k
• Employer-paid Life Insurance and Dependent Life Insurance
• Employer-paid Long-Term Disability insurance
• Employee Assistance Program
• Vacation Leave (determined from active service in LGERS and Teachers and State Employees Retirement Systems TSERS)
• Sick Leave
• Paid Parental Leave (for eligible employees one year of employment)
• 12 Paid Holidays/Holiday Pay for Police and Fire Shift Employees (Including two Floating Holidays annually)
• Free Membership to the Local Government Federal Credit Union
• Free Membership to the Morrisville Aquatics & Fitness Center
• Flexible Spending Program
• Optional Supplemental Life Insurance
• Optional Short-term Disability, Accident, & Cancer/Critical Illness Insurance
• Optional 457b Retirement

01 Do you have experience as a permit technician?

• Yes
• No

02 If you answered yes to the above, please indicate years of experience below.

• 0-2 years
• 3-4 years
• 5+ years

03 Do you possess the ICC Permit Technician certification? This position requires the ability to obtain the certification within 1 year from the date of hire.

• Yes
• No

04 Do you possess a North Carolina notary certification? This position requires the ability to obtain the certification within 1 year from the date of hire.

• Yes
• No

05 List any additional relevant training or experience that you possess. 06 This position is hybrid, with 3 days being in the office and up to 2 days of remote work per week. By acknowledging yes , you are indicating you understand this position involves in-office days of work.

• Yes
• No

Required Question