Install Field Manager - S&D Plumbing : Job Details

Would you love a work culture where you are valued & treated like family? Do you love training, mentoring, and managing a growing team? Are you looking for a way to advance your career by partnering with an established, essential business? Then come join the thriving team at S & D Plumbing! S & D Plumbing is currently searching for an experienced and dedicated individual to join our team in the Install Field Manager position. In this role, you will be responsible for managing a team of skilled technicians, coordinating multi-day plumbing projects, and the highest level of customer satisfaction. Your leadership, technical expertise, and commitment to excellence will be essential in delivering exceptional plumbing services to our customers. If you're looking for a promising career with a great company that offers competitive pay and attractive benefits, you've come to the right place. Who we are: We are S & D Plumbing, a family-owned and operated residential plumbing company that is well known for providing service beyond expectation in the Austin, TX area since 1980! We treat each customer and team member with the respect they deserve, and we demonstrate integrity in all that we do. What we offer: •$70K-$80K salary plus bonus opportunities •Experience a balanced work-life with our 40-hour work week, ensuring weekends are fully yours, with no on-call obligations •Competitive weekly pay •Monthly bonus opportunities •Generous referral bonus opportunity •Medical coverage offered •Paid life insurance •Simple IRA Retirement Plan with company match •Health Savings Account •Ongoing leadership and occupational training •Paid time off •5 paid holidays •Parental leave •Monthly gym membership allowance •Quarterly company events •Outstanding company culture PRO Field Manager Description: •Lead, mentor, and manage a team of residential plumbing install technicians, providing guidance, training, and support to ensure exceptional project delivery •Develop skilled apprentices into skilled crew leads by mentoring apprentices and providing focused on the job training. •Oversee daily operations of the residential plumbing install department •Schedule, manage, and support a team of plumbers to ensure timely and efficient service to our customers •Monitor and evaluate the performance of install technicians, conducting performance reviews and identifying opportunities for improvement •Monitor the progress of ongoing install jobs, visits job sites daily ensuring that they are completed efficiently within the established timelines and safety standards are met. •Performs inspections, final walk throughs, and site proofs to ensure that the high-quality standards of S & D's is carried throughout every stage. •Address escalated customer issues promptly and professionally, seeking resolutions that align with company policies and customer satisfaction goals •Keep up to date with industry trends, new technologies, and best practices to ensure the install department remains innovative and competitive •Prepare regular reports on install department performance, challenges, and growth opportunities for presentation to senior management •Assists in recruiting and hiring of field team members. •Educates new team members on the tools they need and ensures they have them. •Onboarding of new install team members, training on processes and use of iPads, phones & Service Titan. •Attends team meetings and hosts 1:1 with technicians. •Authentically promotes and adheres to company vision, mission, core values, and brand. •Have fun working on a vibrant, talented team! Job Requirements: •Possess a valid driver's license with a clean driving record •Must successfully pass a comprehensive background check •Must successfully pass a drug screening •Journeyman license •Display strong leadership capabilities with experience in leading diverse teams •Familiar with Microsoft Office, Trello, and Service Titan •Proven skills in setting priorities, planning, and efficient scheduling •Strong grasp on coaching, mentoring, and fostering the growth of team members •Experience in conducting interviews, selecting, and on-boarding new field team members aligning with company and departmental goals •Highly competent in customer service and sales; able to build and maintain strong relationships •Exhibit strong communication skills •Remain updated with latest products in the plumbing industry •Uphold and maintain high work performance standards •Comprehensive understanding of safety/OSHA regulations, including safe work practices such as towing, equipment operation, excavation, driving, and appropriate use of PPE •Able to prepare for and conduct efficient and effective meetings