Installation Coordinator, Residential HVAC - Standard Heating & Air Conditioning : Job Details

Join our team as an Installation Coordinator! This vital position is perfect for an office professional who excels in delivering top-notch customer service, both internally and externally. As the primary point of contact for the installation of in-home HVAC systems, you will play a key role in ensuring smooth and successful operations.

We offer comprehensive training, competitive pay, eight paid holidays, paid time off and parental leave, free parking, a robust benefits package to include health insurance, and exceptional retirement plan with company match.

Essential Duties and Responsibilities:

• Coordinate and schedule HVAC installations by collaborating with customers, technicians, vendors, and subcontractors.
• Review sales and work orders for accuracy and completion.
• Process utility rebates.
• Address and elevate customer concerns as needed.
• Manage incoming calls from customers, installers, sales representatives, and others.
• Maintain and update customer records.
• Process payments efficiently.
• Coordinate orders for special equipment.
• Other duties as assigned.
• Work hours: M-F, first shift with rotating Saturday mornings.

What We're Looking For:

• A person with high personal integrity and passion for serving others.
• High school diploma/GED required.
• Minimum of 2 years of customer service-related experience.
• Excellent verbal and written communication skills.
• Dependable, patient, and compassionate with a strong work ethic.
• Highly organized and initiative-taking.
• Proficiency with Word, Excel, Outlook, and general data entry.
• Multi-lingual skills are a plus, but not required.

About us: Standard Heating has proudly served the Twin Cities community for over 94 years! Our small business environment and open-door policy create a dynamic and engaging work environment. We value enthusiasm, a customer-centric approach, and a desire to learn and grow. If this sounds like the perfect fit for you, we encourage you to apply today!

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