Installation Support Specialist - TEKsystems : Job Details

Description

Job Summary:

The Installation Support Specialist will be responsible for division and customer support across various channels and touchpoints to ensure job installations have been completed as contracted, all required documents are in CRM for invoicing and ensuring overall customer satisfaction

Essential Functions:

- Support divisions by communicating with customers and subcontractors during completion of installation

- Follow policy and procedures to audit documents and information in system to support invoicing team

- Follow up with customers after installation to collect final payment and/or documents needed to invoice

- Handle all inbound calls to ensure resolution

- Effectively communicate with divisions with needs upon completion of installation for additional services needed or if documents and/or data is needed in the system

- Adhere to established company processes and procedures related to customer experience, ensuring consistency and quality in customer interactions

- Other duties as assigned

Notes from Req Qual:

invoicing and completion team- looking for completion team

installers text/call and let them know job is done

gather info from installer- close out the ticket in systems and call customer to collect payment as see if any issues, photos of damages, open up service tickets if further assistance is needed.

last stop before a job is closed out

could deal with an upset customer

attention to details, multitask

computer skills

excel and CRM- no advanced reports

emails to local offices (deal with all 50 states/offices)

majority of communication is through email

Spanish is good

Skills

customer support, administrative support, data entry, Support

Additional Skills & Qualifications

- Customer Service

- Administration and data entry

- Strong communication skills

- Job tenure

- Spanish is a plus

Pay and Benefits

The pay range for this position is $18.00 - $19.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Moorestown,NJ.

Application Deadline

This position will be accepting applications until Dec 13, 2024.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.