Instrumentation & Control (PLC) Support Specialist - Hoffman Car Wash / innovateIT / Byrider : Job Details

Instrumentation & Control (PLC) Support SpecialistWe are seeking a highly skilled and motivated Instrumentation & Control Support Specialist to join our dynamic team. The Instrumentation & Control Support Specialist is an integral bridge between the Engineering and Sales teams. This role is a primary contact point responsible for providing in-depth technical support for all innovateIT car wash equipment.What's in it for you?

• Salary range is $95,000-$110,000 per year.
• A robust benefit plan including Health, Dental & Vision after 60 days
• Short-term and Long-term disability & Life Insurance after 60 days
• 401K with 5% company match
• 3 weeks of Paid Time Off
• Free Car Washes

What you would be doing:

• Deliver remote and on-site technical support during new installations, equipment startups, and general inquiries to ensure seamless customer operations.
• Serve as a core technical resource for customer help desk inquiries.
• Work with customers to resolve both mechanical and electrical or controls related issues.
• Ensure that root cause information is delivered to engineering so that design related issues can be addressed.
• Assist with product documentation to allow more efficient customer service and troubleshooting efforts.
• Interface with sales to ensure that customer relationships are properly managed.
• Participate in conversations to feedback field requests and possible changes to engineering so that installs, and product maintenance occur as easily as possible.
• Speak with various trades and service individuals through installation and troubleshooting.
• Aid with the commissioning of equipment. This may include mechanical installation, electrical installation, sensor calibration, VFD parameter programming, computer networking and run off testing.
• Support of other field service technicians through technical guidance and office support.
• Troubleshooting both PLC and relay-based control equipment.
• Diagnosing 3 phase electrical distribution networks and comfort in working on equipment up to 600V.
• Use PLC programming software to observe code and diagnose complex issues within equipment.
• Assist in field wiring of control circuits and system integration activities.
• Redline design documentation if requirements necessitate changes in field.
• Maintain field service documentation during installations.
• Assist in the setup and troubleshooting of Ethernet wiring to support Ethernet/IP VFD control and PLC communication.
• Troubleshoot HMI displays to ensure reliable system performance.

What we are looking for:Required

• Technical associate degree or higher in Electrical Engineering/Mechatronics/IEC or related field is preferred.
• Requires proficiency in Program Logic Control (PLC) operation & associated software (i.e. Allen Bradley, Logix5000/ Studio5000, Omron CX, Omron Sysmac Studio).
• Excellent verbal communication and interpersonal skills as well as ability to solve problems.
• Advanced mechanical aptitude and a comfort working with a variety of hand tools and systems.
• Able to work on multiple projects simultaneously in a fast-paced, energetic environment and manage competing priorities.
• Must be detail-oriented and well organized.
• Ability to read and produce wiring diagrams and other documentation.
• Basic understanding of variable-frequency drives (VFD).
• Ability to travel up to 25% of the time and for as long as 1 week to customer locations across the country.

Preferred:

• 2 or more years of experience with electrical controls, hydraulic, pneumatic systems, electric drives, HMI Programming (Omron preferred), and digital control systems.
• Previous experience with networking the following platforms: Ethernet, TCP/IP, Serial, DeviceNet.
• Experience with PLC Database Connections.

Company Overview:Hoffman Development is a local family-owned company that operates the Hoffman Car Wash and Hoffman innovateIT brands. Hoffman Development has been a leading provider of innovative car washes in the Capital Region since 1965.Established in 2019, innovateIT is Hoffman Development's newest venture. We are a manufacturing company that designs, manufactures and distributes car wash equipment. We produce high quality, reliable car wash equipment including high-pressure arches, conveyors, wheel blasters, chemical dispensing systems, software packages and more. Design and manufacturing are done in our 13,000 square foot facility in Albany, NY. Hoffman Development Corporation is an equal opportunity employer. It provides employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity, pregnancy, sexual orientation) national/ethnic origin, age, marital status, familial status, disability, military status, predisposing genetic characteristics, being a victim of domestic violence, or any other status protected under state, federal or local law. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.