Insurance Call Center Sales Director - MCI : Job Details

LOCATIONWichita, KSJOB TYPEFull-TimePAY TYPESSalary + BonusSALARYCommensurateBENEFITS & PERKSMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, AdvancementAPPLICATION DETAILSNo Resume Required, On-site InterviewPOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a Call Center Sales Director experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. In this role, you will be responsible for managing team development, issue resolution, and monitoring the metrics and KPIs of the agents and the team.This is a senior-level position requiring experience in account management of contact center clients. Experience in BPO insurance contracts, contact center operations, client services or account management is preferred. In addition, candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic.POSITION RESPONSIBILITIESThe responsibilities of an insurance sales director include setting and monitoring sales goals, facilitating the professional development managers, and providing customer support for P&C programs. You will be responsible for managing the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team.Key Responsibilities:

• Develop a detailed understanding of client products and services
• Provide hands-on team leadership, problem-solving and coaching
• Manage growth and oversee the sales operation
• Improve and strengthen existing programs
• Provide input, innovation, and support to the Management Team
• Project management of new launches and initiatives, including process design and implementation
• Ensure program efficiency and financial performanceCANDIDATE QUALIFICATIONSAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
  • Requires 10+ years of insurance experience building and managing Property and Casualty and/or Life insurance programs with a proven track record of inside sales management
  • Bachelor's Degree in Management, Marketing, or Sales, or equivalent experience preferred
  • Ability to work professionally in a fast-paced environment
  • Proficient in Microsoft Office Suite products
  • Experience managing complex business process outsourcing projects
  • Effective communication skills
  • Problem-solving and analytical ability
  • Professional designation (CPCU/CIC/AAI/CISR) preferredCONDITIONS OF EMPLOYMENTAll MCI Locations
    • Must be authorized to work in the country where the job is based.Subject to the program and location of the position
      • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
      • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.COMPENSATION DETAILSAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect from MCI:
        • Paid Time Off: Earn PTO and paid holidays to take the time you need.
        • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars!
        • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
        • Retirement Savings: Secure your future with retirement savings programs, where available.
        • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
        • Life Insurance: Access life insurance options to safeguard your loved ones.
        • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
        • Paid Training: Learn new skills while earning a paycheck.
        • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
        • Casual Dress Code: Be comfortable while you work.PHYSICAL REQUIREMENTSThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.REASONABLE ACCOMMODATIONConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.DIVERSITY AND EQUALITYAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.ABOUT MCI (PARENT COMPANY)MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.DISCLAIMERThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. #J-18808-Ljbffr