Insurance Claims Manager - CopperTree Staffing : Job Details

Company: Mid-sized independent insurance agencyJob Title: Claims ManagerLocation: Tarrytown, NY (In-office 2 days per week)Compensation: Competitive salary + companywide bonuses + benefitsJob Overview: Our client, a well-established mid-sized independent insurance agency, is seeking an experienced Claims Manager to lead a dedicated team of claims professionals. In this role, you will oversee a group of four team members responsible for managing customer claims across multiple lines of business, including Commercial Property & Casualty, Personal Lines (with a focus on high-net-worth clients), and Workers' Compensation insurance. You will also be responsible for personally handling high-profile claims and working closely with the managing partners to implement streamlined claims handling processes.This position offers an exciting opportunity to join a stable, family-owned agency with a rich 50-year history. Our client is committed to providing a positive work environment that prioritizes employee satisfaction and professional growth.Responsibilities:

• Lead, mentor, and develop a team of four claims professionals, driving performance across diverse lines of business.
• Implement and manage standard claims handling procedures to ensure efficiency and exceptional customer service.
• Handle complex and high-profile claims directly, building and maintaining strong relationships with key clients.
• Monitor team performance, providing guidance and support to enhance productivity and service quality.
• Collaborate with managing partners to ensure claims strategies align with overall business objectives.

Qualifications:

• 5+ years of claims management experience, ideally in Property & Casualty, Personal Lines, or Workers' Compensation insurance.
• Demonstrated leadership skills, with a strong track record of managing and developing teams.
• In-depth knowledge of claims processes, regulatory requirements, and industry best practices.
• Strong interpersonal and communication skills, with the ability to handle high-profile claims and deliver excellent service.
• Ability to thrive in a fast-paced environment while balancing team management and direct claims handling.

Company Overview: Our client is a highly regarded independent insurance agency that has been a fixture in the industry for over 50 years. Known for its employee-first culture, the company offers a supportive and engaging workplace where employees are recognized for their contributions. Perks include subsidized gym memberships, family events, volunteer activities, and social gatherings, creating a vibrant work-life balance. This is a unique opportunity to join a growing agency that values personal and professional growth while maintaining a stable and fun work environment.