Insurance Customer Service Representative - River Link Hotels : Job Details

Insurance Customer Service Representative

River Link Hotels

Job Location : all cities,NY, USA

Posted on : 2025-01-15T07:37:40Z

Job Description :
Insurance Customer Service Representative- Ott Insurance AgencyThe Ott Insurance Agency is a small friendly independent agency servicing personal and commercial lines business. We are looking for a highly motivated and customer-focused individual to join our team as an Insurance Customer Service Representative. As the first point of contact for our insurance company, you will be responsible for providing exceptional customer service to policyholders, agents, and potential customers. Experience in insurance is not required but would be a benefit.Responsibilities:1. Answering incoming calls and emails in a professional and timely manner2. Assisting customers with policy inquiries, claim submissions, and billing questions3. Educating customers on insurance coverage options and policy details4. Processing policy changes and updates5. Resolving customer complaints and issues6. Providing support to insurance agents and sales representatives7. Maintaining accurate customer records and documentation8. Collaborating with other teams to improve processes and customer satisfactionQualifications:1. High school diploma or equivalent2. Previous customer service experience3. Excellent communication and interpersonal skills4. Proficient computer skills5. Strong attention to detail and organizational skills6. Ability to work in a fast-paced and team-oriented environmentMonday- Thursday 9:00-4:30Friday 9:00-3:00
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