Insurance Front Desk Coordinator - Alera Group : Job Details

OVERVIEW

Webber and Grinnell Insurance, an Alera Group Company is seeking a Front Desk Coordinator to join their team!

Webber & Grinnell Insurance is a client-focused, independent insurance agency. For over 150 years, we have provided insurance protection for thousands of individuals and businesses throughout New England through two office locations-Northampton, MA, and Holyoke, MA. Due to the stability, professionalism, and competitiveness of our staff, we are one of the largest agencies in Western Massachusetts.

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business (Business Insurance, July 2024). We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

RESPONSIBILITIES

Webber & Grinnell's Front Desk Coordinator (FDC) is the public face and voice of the agency. It is the position that most often makes the first impression on the public and sets the tone for the client experience. It is the only position that will interact with the entire staff daily and establishes a standard of how employees interact with each other. The position demands a friendly demeanor, exceptional character, solid work ethic, and professional appearance, as well as an articulate, service-oriented individual who can establish rapport with or client base. The FDC must possess a sense of urgency to get clients' needs met efficiently and effectively. The FDC must also have the ability to relate well with staff while at the same time maintaining a critical eye over the entire office regarding general service standards. The ability to multi-task and quarterback a busy Monday office with professionalism is critical.

* Answer and transfer incoming class with a friendly professional demeanor.

* Greet walk-in clients, vendors, insurance company personnel, etc. in a friendly, professional demeanor.

* Receive, sort, scan, label, and distribute incoming mail, faxes, and emails daily.

* Receive payments from clients and process accordingly.

* Monitor the general service of the office with specific attention to client wait time or time on hold. Responsible for reporting any inconsistencies or delays to management.

* Observes clients and communication flow in the office and offers suggestions and feedback for improvements in customer service and efficiency.

* Responsible for contacting vendors for the repair of office equipment such as copiers and scanners.

* Performs any misc. tasks as directed by office management.

QUALIFICATIONS

* High School diploma

* Prior Customer Service experience

* Exceptional customer service skills

* Exceptional organizational skills

* Detail oriented

* Friendly, outgoing, enthusiastic

* Ability to multi task in a faced paced office

* Emphasis on Teamwork

BENEFITS

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

This is full time in the Northampton office. This position is a 37 weekly hours position (75 bi-weekly) and the hours are 8:00-4:30 with an hour for lunch.

Hourly Pay is: $23 an hour, based on experience.

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