Intake Agent - NTT DATA : Job Details

NTT DATA Services currently seeking remote Medical Intake Associatesto join our team.Estimated start date for this project 2/17/2025. This is scheduled to be a 6 month work from home contract role. Position Summary: The Intake Associate takes in-bound calls from members, providers, providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all requests, and transfers all clinical questions and judgement calls to the nurse or pharmacist. The Intake Associate will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team. Duties : Effectively manage work volume by handling inbound calls/fax/ePA requests Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers. Communication with other internal groups regarding determination status and results (nurses, pharmacists, medical staff). Job Requirements: 3 years of related work experience. 1 years of Prior authorization experience 3 year of data entry experience 1 years of customer service experience in a high volume environment Preferred Requirements: 1.Strong Attention to detail 2.Excellent verbal and written communication and interpersonal skills with ability to maintain patient confidentiality 3.Proficient computer skills and the ability to navigate in a Windows based environment 4. Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible 5.Ability to work in a high pressure, time sensitive environment 6.Project a professional business image, through phone interaction as well as internal communications 7.Demonstrated problem-solving ability and attention to detail 8.Demonstrated sense of urgency with assignments 9.Strong organizational skills 10.Strong telephone skills 11.Ability to read and understand pharmacy/medical terminology 12.Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations. 13.Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to perform basic mathematic calculations maybe required 14.Ability to interpret a variety of work instructions provided through a variety of mediums 15.Ability to anticipate needs and resolve issues with urgency 16.Ability to consistently meet quality and production standards 17.Displays confidence in the ability to learn complex material 18.Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results Education : High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred. Hours: Training will be Monday to Friday 8am-4:30pm EST. After training schedule will be assigned with an 8 hour shift between 9am-7pm EST . About NTT Data : NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $18.20. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. INDHRS