INTAKE AIDE - City of Chicago : Job Details

INTAKE AIDE Job Number: 399999 Description BID/JOB ANNOUNCEMENT INTAKE AIDE Civilian Office of Police Accountability (COPA) Number of Positions: 1 (Additional vacancies possible pending budget approval) This position is open to the public and all current city employees covered under the City's Collective Bargaining Agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid. BID INSTRUCTIONS: Apply on the bid site: AND 1. Check the box on your profile titled Currently employed by the City of Chicago 2. Enter your employee ID (located on your pay stub labeled 'payee/employee number') 3. Select your correct bargaining unit FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION Under general supervision this position with the Civilian Office of Police Accountability, interviews complainants in person or on the telephone to ascertain and record detailed information relative to complaints; and performs related duties as required. ESSENTIAL DUTIES Obtains information from complainants regarding the nature of the complaints and related information such as persons involved, locations, times, and dates Records information pertaining to complaints using a personal computer and maintains records detailing their disposition Prepares descriptive narratives explaining the events and actions taken by individuals involved in the complaints Completes departmental forms and other related documentation required for the processing of complaints Retrieves and forwards complaint information to the appropriate staff for investigation and resolution Researches information and compiles reports on complaints and their status Responds to inquiries from the public regarding the status of complaints Maintains and retrieves complaint documents from paper files as part of investigation efforts Performs clerical office support functions such as answering the telephone, faxing, scanning, photocopying, and filing, as required. NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class Location: COPA 1615 W. Chicago Ave, 4th floor, Chicago, IL 60622 Days: Monday - Friday Hours: 9:00am to 5:00pm Salary: $48,960/Year THIS POSITION IS IN THE CAREER SERVICE Qualifications MINIMUM QUALIFICATIONS Two years of public service, customer service experience or clerical experience; or an equivalent combination of education, training, and experience. SELECTION REQUIREMENTS This position requires applicants to complete an interview, which will include a written exercise. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral interview and written exercise, will be selected for hire. Preference will be given to candidates possessing the following: Bachelor's degree or higher Previous customer service experience Previous work experience in the fields of social services, social work, criminal justice, or a related field Previous work experience using case management software Ability to read, write and speak any language other than English APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago. COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here. Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City Chicago Municipal Code. Proof of residency will be required. ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT. The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer. The City of Chicago is committed to providing fair chance hiring and welcomes applicants with past convictions, recognizing the value of a diverse workforce and the potential for growth and positive change. City of Chicago Brandon Johnson, Mayor Please note, all positions with the City of Chicago close promptly at 11:59 pm C.S.T. Applications for this position will be accepted from December 23, 2024, until 11:59 pm CST on January 06, 2025. No exceptions will be made. Job Posting: Dec 23, 2024, 6:01:00 AM - Closing Date (Period for Applying) - External: Jan 7, 2025, 5:59:00 AMBU: 01 - Salary: $48,960 Pay Basis:Yearly