Intake Coord - University of Rochester : Job Details

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.Job Location (Full Address):Select a Shipping Address, Rochester, New York, United States of America, 14627Opening:Worker Subtype:RegularTime Type:Full timeScheduled Weekly Hours:40Department:100121 University Counseling CenterGrade:UR URC 203 HCompensation Range:$16.54 - $22.33The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Responsibilities:Assists in directing the intake activities for several clinical programs. Coordinates the work of a clerical staff in the areas of reception, registration, appointment scheduling, telephone management billing. Is responsible for resolving patient and staff problems, providing training and disseminating policy and procedural information.Responsibilities POSITION SUMMARY: With limited direction and latitude for initiative and judgement, performs intake activities for UCC clinical program. Manages intakes for new clients and appointment scheduling. Works with other clerical staff in the areas of reception, answering incoming calls, and other duties as needed in UCC's front office. TYPICAL DUTIES: - Responsible to problem solve and answer questions from clients, staff and faculty in a timely and effective manner. Examples of problem-solving difficult client scheduling issues include but not limited to cancellations, no shows and rescheduling. - Completes and processes accurate and timely staff travel/expense reports and payment requests. Serves as Pcard holder and processes PCard requests and payment for UCC supplies prior to Pcard manager approval - Manages the Appointment Monitor and Clinical database on a weekly basis to process UCC's clinical numbers and reports findings to the clinical staff. - Serves as back up in the absence of the Administrator for processing Medical leaves of absence, mandated assessments and other administrative duties that may arise. - Greets clients upon arrival in a professional and positive manner, collects FFS and private practice money, provides required medical forms to clients, assists scheduled clients, walk-in clients and clients via phone. - Manages all aspects of patient appointment scheduling including medical emergency triage per defined protocol. - Manages therapist's schedules, one-time appointments and works closely with the administrator while managing wait lists during busy times of the academic year. Intake Coordinator contacts student and completes scheduling; notifies therapist with whom student is scheduled. QUALIFICATIONS: - Two years of Post High School education with advanced secretarial and intake skills or a combination of training and experience required. - Bachelor's degree in the area of public health, health promotion, health policy, or health education preferred. - 3 years related patient accounting experience with 1 year demonstrated leadership experience; or an equivalent combination of education and experience preferred. - 1 year of experience working with clients in a clinical setting and /or intake work preferred. - Equivalent combination of education and experience accepted. - Proficiency in Microsoft office suites and/or database management. Comfort level answering phones in an office environment that is very busy 9 months of the year and moderately busy 3 months of the year required. - Demonstrate a commitment to diversity, social justice, and cultural competence and the ability to work in a multicultural environment required. - Demonstrated ability to work with limited direction. Ability to handle multiple projects simultaneously, manage time efficiently, and prioritize tasks required. - Written/oral/interpersonal communication skills required. - Certified Health Education Specialist (CHES), Certified in Public Health (CPH), or ACHA's College Health & Wellness Professional (CHWP) designation strongly desired preferred. The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.Learn. Discover. Heal. Create.Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goalsAt the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.