Intake Coordinator - Saint John's Program for Real Change : Job Details

Saint John's Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.

We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.

Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve. At Saint John's, you 'll be part of something bigger - a mission-driven organization committed to making a lasting impact on our community. We are committed to fostering a supportive and inclusive work environment where teamwork, compassion and empathy are valued. You'll be surrounded by dedicated colleagues who share your passion for service others. We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.

Benefits/Perks of a career at Saint John's

* Choice of 7 medical plans

* Choice of 3 dental plans

* Vision, Life and Accident and Injury Insurance

* Employee Assistance Program

* 403 (b) 100% match for 1%-6% of pay

* Paid Time Off includes: 10 paid holidays, 1 floating holiday, 5 sick days and up to 18 days of vacation per calendar year.

Position Overview

TITLE Intake Coordinator

SALARY From $20.00/ hour to $25.00/ hour

CLASSIFICATION Full-Time, Non-Exempt

LOCATION On Site Only - Jackson Rd. Sacramento, CA

SCHEDULE Monday- Friday, 8:30 am to 5:00 pm

About the Position

Intake Coordinator works under the Director of Behavioral Health Services' supervision to support data collection, program coordination, and scheduling. The Intake Coordinator will review and evaluate all applications to the program, determining eligibility and intake. This position is responsible for reviewing, evaluating, and verifying intake information and assuring compliance with program eligibility guidelines. The Intake Coordinator will have experience in providing care to low-income populations including those experiencing homelessness, a commitment to the provision of quality programs and services and the ability to work well with a diverse and multi-disciplinary team.

You'll be responsible for

* Demonstrate proficiency in use of Microsoft Office Applications by maintaining spreadsheets, word documents and communication through email.

* Facilitate Informational Orientation for prospective clients.

* Complete intake assessments with the prospective clients.

* Obtain and input all required client information into the Homeless Management Information System (HMIS) database: intake and exit data entry within 72 hours of client/family entry and exits, respectively; VI-SPDAT assessments, and any other assessments required by SSF.

* Attended calls as needed with CAS providers and management.

* Be a primary contact for referrals and coordinate communication and information sharing promptly.

* Liaison with probation officers, law enforcement, substance use counselors, foster agencies, and other community groups for intake of potential program participants.

* Process changes and updates to applicants' records to re-determine eligibility for programs as applicants' status changes.

* Monitoring and updating the waiting list regularly.

* Prepare regular summary reports of waitlist, bed count figures and program rosters.

* Ongoing monitoring of client chart compliance and data entry related to intakes in internal and external databases and files.

* Generate a variety of technical, statistical, and administrative reports to assist management in compiling information necessary to comply with county, state and federal requirements and audits.

* Participate in program, department and agency meetings and training as required, as well as inter-agency groups that provide assistance to individuals experiencing homelessness.

* Maintain and execute confidential information according to HIPAA standards.

* Attend staff training courses and department meetings as needed and other duties as assigned.

* Perform administrative tasks such as email, phone messages, and compile daily reports and monthly statistics.

* Maintain excellent verbal and written skills, including clear and effective communication with others (staff, public, volunteers) that is professional, respectful, positive, and educational

You must have...

The ability to communicate and comprehend oral and written information, analyze information, make reasonable decisions. Demonstrate skill in the application of casework methods and practices. Provide program and casework consultation to other staff members. Interpret to the client the public welfare programs. Establish and maintain effective individual and group relationships with clients, volunteers, donors, the general public, and employees. Use computer and peripheral equipment. Time management, organizational, and problem-solving skills are necessary.

While performing this job, this position typically spends long periods of time sitting, standing, climbing stairs, walking and carrying and lifting 20 (lbs). It requires coordination of multiple tasks, performing repetitive motion activities (typing), and firm/strong grasping. Operation office equipment such as phone, fax, copier, and computer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Education/Experience/Training:

* BA Degree or four years of experience in social services or hospitality, including experience dealing with substance use in clients and crisis intervention, reentry programs, and mental health.

* Proficiency in Microsoft Office and Web-based programs, HMIS and any other database software(s) used to track work outputs.

* CPR/First Aid Training Certification and HMIS Training Certification within 3 months of hire.

* TB Test Results required before hire.

* Valid CA Driver's License, auto insurance and reliable transportation.

* Type at a speed of at least 45 words per minute.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

* Standing/walking approximately 20% and sitting 80% of the time

* Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

* Ability to hear and respond to simple and sometimes critical messages exchanged in noisy/high traffic areas.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

It's a plus if you have...

* Minimum two years of non-profit experience with the homeless population and/or case management.

You'll be successful if...

You're a strong communicator.

You take your role seriously and are a great communicator in verbal and written communication. You're intentional about giving internal and external clients a positive interaction.

You're organized and diligent.

You can multitask because you keep things in order. You can handle and prioritize multiple projects of various origins at once. You follow through on every request, no matter how big or small. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help, you're not afraid to ask.

You're exceptionally people oriented.

You can relate to all types of people and you're a skilled conversationalist. You enjoy meeting new people; developing and maintaining relationships is a natural tendency.

You're a problem solver and a strategic thinker.

You find new and efficient ways to streamline and create processes to make things run more smoothly. You are analytical and can infer the implications and consequences of approaches and anticipate potential issues before they occur.

You are a team player.

You care more about overall results than personal recognition. You genuinely love collaboration and the process of working together to accomplish. You thrive in an environment where people are passionate about their work and mission. You're excited to work cross-functionally with other departments.

You are committed to promoting dignity, diversity, and equality.

You believe in focusing on the solution, not the problem, and always write with dignity and respect at the forefront.

Saint John's Program for Real Change is an equal opportunity employer and does not discriminate because of age, color, gender, sexual orientation, disability, national origin, race, religion, marital status, or veteran status.