Intake/Home Care Coordinator - UnityPoint Health : Job Details

Unity Point at Home

Home Health Referral Coordinator

Intake/Home Care

Moline, IL

Monday-Friday 8:30AM-5PM

Full-time + benefits

This person will be coordinating in-home care for internal and external patients/referrals. Working to schedule initial care appointments at home, the set up and delivery of equipment and authroizing insurance for home care. Responsible for coordinating services for patient/customer with UnityPoint at Home; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line.

• Customer/patient focused

  • Processes all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits as appropriate.
  • Specializes in one or more of the agency's service lines, yet is responsible for having a basic knowledge of all service lines.
  • Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers.

  Communication- written and verbal

  • Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.
  • Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.
  • Establishes and maintains positive working relationships with current and potential customers and referral sources.
  • Builds and monitors community and customer/referral source expectations and perceptions of UPAH as a high quality provider of services; maintaining excellent customer service

  Professionalism

  • Assists other Intake/Home Care Coordinators as directed by the Intake/Home Care Coordination Manager.
  • Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
  • Performs patient follow up phone calls as directed by manager.
  • On-call duties may be required on a rotation basis, weekend and holiday

One year of medical experience; preferably in community home health or home medical equipment.

High-school degree - Associate degree preferred

Completion of Coding courses are highly desirable.

Has previous health care or home care related Intake/Coding and Customer Service experience.

Above average data entry and communication skills.

Knowledge of insurance requirements for pharmacy dispensing to include NDC codes and AWP rates.

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
• Diversity, Equity and Inclusion Commitment – We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit to hear more from our team members about why UnityPoint Health is a great place to work.

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