Intake Manager - LHH : Job Details

Intake Manager

LHH is seeking an energetic, positive, and detail-oriented Intake Manager in Anne Arundel County, Maryland. The ideal candidate will have experience in client intake or customer service, preferably in a legal or professional services setting. This role involves leading the client intake team, ensuring a seamless and positive experience for prospective clients, and maintaining high standards of professionalism and efficiency. If you are passionate about client service and have a strong background in managing intake processes, we want to hear from you!

Key Responsibilities:

• Supervise and lead the intake team, including hiring, training, and performance management.
• Oversee the intake process, ensuring prompt and accurate responses to prospective client inquiries.
• Develop and implement standardized intake procedures to maximize efficiency and client satisfaction.
• Review and evaluate incoming cases to determine eligibility for firm representation.
• Sell the firm's services and close deals.
• Coordinate follow-ups and ensure timely communication with prospective clients.
• Monitor intake metrics and prepare reports for senior management.
• Collaborate with attorneys and other departments to align intake strategies with firm goals.
• Handle escalated client concerns with professionalism and empathy.

Qualifications:

• Bachelor's degree in a relevant field (e.g., Business, Communications, Law) or equivalent experience.
• At least 2 years of experience in client intake, customer service, or a related role, preferably in a legal or professional services setting.
• Sales-oriented background desired.
• Proven leadership and team management skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse individuals.
• Excellent organizational skills and attention to detail.
• Proficiency in Hubspot, Clio, and Microsoft Office, or similar tools.
• Ability to handle confidential information with discretion.

Employment Type:

• Full-Time
• On Site

Compensation: $60,000.00-$65,000

Benefits: 401(k)/matching, Health Insurance, Paid Time Off and Opportunities for professional growth and development