Intake Specialist - Careers Integrated Resources : Job Details

Job Title: Intake Specialist Location: Houston, TX 77038

Duration: 12 months+

Shift: Rotating shifts.

Responsibilities:

Position overview:

Act as customer service interface to internal employees and external customers and perform all service-related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).

Responsibilities:

• Provide responsive and reliable customer service and technical support.

• Provide liaison support between customers.

• Coordinate with other departments.

• Perform returned materials process including initiation, receipt, expediting and closing RMAs.

• Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.

• Receive product orders and process shipment.

• Provide international customer service at times, and in such events, work a flexible schedule.

• Perform other related duties as assigned, including special projects.

• Build Quality in all aspects of their work by maintaining compliance with all quality requirements.