INTAKE SPECIALIST - Neighborhood Association : Job Details

Summary: The successful candidate will perform specific intake procedures to identify barriers that will impede the structure developed towards guiding clients in becoming self-sufficient. Intake specialists have to be able to understand what a client needs when coming to them in crisis or in a less than optimum state. The specialist will be responsible to find solutions for a myriad of issues as necessary. Compassion and patience are assets in this field and communication skills are imperative. Organization is also crucial as case records must be maintained accurately and efficiently. In addition, staff is encouraged to be crossed trained and have an understanding of job functions within their designated units. Responsibilities: The Intake Specialist is responsible for, but not limited to:

• Provide direct services to new clients including intake, engagement, assessment, referral, advocacy, counseling, exit summaries and follow-up
• Document all interactions with, or on behalf of, clients
• Maintain familiarity with program resources available on- and off-site
• Attend staff meetings and serve on committees as required
• Attend professional meetings, educational conferences, and in-service trainings
• Maintain current and accurate documentation, progress notes, and data tools both physically and electronically
• Maintain Confidentiality
• Maintain a professional appearance
• Time management and prioritization
• Interacting with other departmental staff
• Perform general clerical duties
• Develop and maintain good communication with other programs and units within the organization to facilitate inter-agency referrals
• Provide coverage for other areas as directed/needed
• Perform additional duties as assigned

Professional/ Personal Qualifications

• High School Diploma/General Equivalent Diploma
• Bilingual English/Spanish language fluency is preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Commitment to the mission of the NAICA, Inc.
• Proven ability to work collaboratively well with diverse groups
• Proven ability to handle multiple tasks effectively under pressure
• Strong organizational skills, detail-oriented, and efficient
• Maturity, integrity, and sound judgment