Intake Specialist - HAYS : Job Details

Job Title: Intake Specialist for FMLA Claims and Leaves

Location: Oriskany, NY (Hybrid role - In-office) Training for the first four weeks on site, then only in office once a month.

Salary: Max pay rate $20/hr

We are currently seeking a highly motivated individual to join our team as an Intake Specialist for FMLA Claims and Leaves. The candidate must be local to Oriskany, NY, as the role is a hybrid one and requires in-office attendance for training and on an as-needed basis.

The ideal candidate will have 1-2 years of customer service experience/phone experience or equivalent. We will also accept candidates with customer-facing experience such as in fast food, etc. The candidate must have a high school diploma or equivalent and basic computer literacy, including Microsoft Office experience. Attention to detail is a must-have skill for this role.

Responsibilities:

- Handle intake calls for FMLA claims and leaves

- Determine eligibility for FMLA and other leaves during intake call

- Review new FMLA and Company Leave notices and act upon them within documented timeline standards

- Complete eligibility decisions during intake

- Gather pertinent data when necessary from employee or other supporting systems

- Identify and evaluate leave specifics and make initial case decisions - approve or deny

- Perform leave follow-ups as required with employee, employer, or healthcare provider

- Perform standard communication (phone calls, emails, and letters) to appropriate parties throughout the duration of the leave

- Consistently update FML and Leave applications to accurately reflect leave status and ensure that appropriate diary documentation exists

- Respond to employee and employer inquiries regarding the status or availability of FML and Company leave

Training for this role will be in-office, and it will take about four weeks. After training, the candidate will only be required to come into the office once a month or on an as-needed basis (if electricity or internet goes out).

If you meet the above requirements and are interested in this opportunity, please submit your resume and cover letter. We look forward to hearing from you!