INTAKE WORKER/COORD - Universal Health Services : Job Details

Responsibilities

Job description

To be considered for this role you must apply online at our company website

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, a convenient drive from Kalamazoo and Lansing, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors.

Position Summary

This position will provide multi-departmental support and will have cross-functional responsibilities to include the utilization management, clinical, and nursing departments.

Essential Duties and Responsibilities

* Reviews and understands insurance information provided by the Admissions Center, determines which benefits are available to client, and clarifies discrepancies or confusion.

* Completes insurance prior authorizations within the required timeframe.

* Explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for treatment.

* Documents all intake information into the TIER program including demographics and all appropriate assessments.

* Ensures intake paperwork is complete and accurate. Creates intake files. Files intake-related documents.

* Acts as role model by following program and treatment norms, demonstrating honesty and a willingness to listen to patients' issues and taking responsibility for own actions.

* Works collaboratively with the Admission Center staff, Utilization Review staff, Nursing Staff and Residential Assistants.

* Communicates and collaborates with nursing department to facilitate an efficient transition of customer into the treatment milieu.

* Maintains professional relations and assures information is communicated effectively with staff as well as to patients, families, and referral sources.

* Complete 1st part of nursing admission and document in TIER. This includes all consents, Vitals, nutrition screening, BAC, POCC.

* Put together and complete nursing chart when admitting nurse has finished her assessment.

* Admissions duties. MS4 duties, Intake added emails and effectively communicate with the team any pertinent changes in our admission schedule.

* Luggage search, Valuables, and obtain signatures from patient on admission paperwork.

* COWS/CIWA auditing for DON

* Assist with any situation that may occur that can be supportive to RA's or Nursing.

* Assist MA with vivitrol ordering, obtaining medical records, and phone calls.

* Call in pharmacy orders for discharged patients if needed to support nursing.

* Speaking with family members when needed to provide updates.

* Prepare next day's admission's chart for nursing

* Keep and maintain up to date intake packets, taking note to any changes within the documents that may be presented and communicating with medical records.

* Performs all other duties as required or assigned.

Knowledge, Skills and Abilities

* Ability to inspire client confidence in the FRN Staff and the FRN Model of Treatment.

* Ability to consistently demonstrate through conduct and communications the stability required to effectively assist patients and their family members through the FRN Model of Treatment.

* Excellent verbal and written communication skills required.

* Must have high level of interpersonal skills. Position continually requires demonstrated poise, professionalism, tact and diplomacy.

* Exercise good judgment, apply common sense and successfully handle ambiguity.

* Understanding of diverse cultures and gender specific issues and the ability to incorporate needs of gender and culturally diverse groups into the organization.

* Excellent organizational skills with the ability to prioritize workload and meet deadlines.

* Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint). Proficiency in MS Access (or other database program) is preferred.

* Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.

* Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.

* Knowledge of addiction, addictive process and recovery.

Qualifications

Education and Experience

* Bachelor's degree in psychology, social work, or related field preferred; Mental Health Service Provider preferred. HS Diploma Required

* Minimum 1 year experience working in a psychiatric/substance abuse facility required.

Work Environment and Physical Demands

* Ability to be physically mobile; however, long periods of sitting will be required.

* Ability to lift, pull or push up to 30 lbs.

* Ability to be physically mobile, climb stairs, traverse the campus on uneven, hilly terrain.

* Constant use of computer requiring manual dexterity and visual acuity.

* Ability to read, write and analyze detailed and complex information.

* A current, valid driver's license and a clean driving record is required for use of company vehicles.

* May require weekend availability.

Skywood is part of one the nation's largest and most respected hospital management companies, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, UHS today has annual revenue exceeding $10.7 billion. In 2019, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2018, UHS ranked #268 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago, enabling us to provide compassionate care to our patients and their loved ones: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 350 inpatient acute care hospitals and behavioral health facilities and 30 outpatient and other facilities located in 37 states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information on the Company, visit our web site:

Job Type: Full-time

Schedule:

* Weekends as needed

Work Location: In person