Intake Worker - HEAP - Council for Economic Opportunities in Greater Cleveland : Job Details

Intake Worker - HEAPA. JOB SUMMARY:Conducts face-to-face interviews with persons applying for Emergency Home Energy Assistance Program benefits.B. SPECIFIC RESPONSIBILITIES:Essential Functions:* Completes other related applications to access benefits for the applicant: Percentage of Income Payment Plan and Regular HEAP and Ohio Energy Credits.* Conducts face-to-face interviews with applicants for Emergency HEAP assistance, completes all necessary paperwork and secures all necessary documentation of the applicant's eligibility for the program benefits.* Explains the E-HEAP program process and benefits to the applicant.* Gives the applicant information about other resources in the community and makes referrals as needed.* Inputs data from applicant files to the E-HEAP database to complete the determination of eligibility process.Non-Essential Functions:* Performs other related duties as assigned.C. REQUIRED JOB QUALIFICATIONS:* High school or general equivalency diploma (GED).* Working knowledge of computer operations and the ability to use the keyboard.* Good oral, written, interpersonal and organizational communication skills.* Good math skills.Additional Requirements/Conditions of Employment:Successful results of pre and continued employment assessments including fingerprinting, drug testing, medical examinations and background check(s).