INTAKE WORKER - City of New York : Job Details

Job Description

The Division of Adult Services provides an array of services for homeless single adults and adult families (families with no minor children). While in shelter, staff focuses on diverting clients back to permanent housing working closely with them to identify other permanent housing options through subsidies, supportive housing, or independent living. Specifically, the Division is responsible for the oversight and contract monitoring as well as social services delivery to approximately 16,000 Single Adults and 2,500 Adult Families. They ensure that services to the City's most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five.

The Department of Homeless Services is recruiting for one (1) Community Associate to function as an Intake Worker, who will:

- Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population. Interview single Adults and Adult Families within the various communities and issue social service referrals. Attend onsite/offsite/ community meetings to share important issues affecting the homeless population and the units daily operation. Able to offer insight for improvement.

- Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters. Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.

- Records all information pertaining to client information and social service referrals utilizing the on-line CARES and Q-Flow, accurately input codes to register applicants for temporary housing office; convey shelter placement information and facilitate transportation to various community shelters

- Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports that would share information in re to shelter placements; collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superior; and maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.

- Work closely with the Community Coordinator to coordinate the transfer of case records, forms, and referrals to receiving shelters. Unused documents discarded, according to agency policy. Maintain files for future reference.

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to 1 above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.