Intake Worker - CALIFORNIA TRIBAL TANF PARTNERSHIP : Job Details

Job Type Full-timeDescriptionSUMMARYThe Intake Worker interviews individuals and families requiring assistance of a social service agency. The Intake Worker reviews and audits existing cases for recertification.ESSENTIAL DUTIES & RESPONSIBILITIESThe essential functions include, but are not limited to the following:Interview participants to determine eligibility to receive cash assistance and supportive services from the CTTP program.Find review dates in TAS system to prepare an annual calendar/schedule of when recertification needs to be completed.Review/audit active cases and determine which documents need to be submitted/renewed during the recertification process.Scan required documents into the TAS system.Case note all action that is being done to each case.Place approved case properly into an active case file.Compile records and prepare reports.Provide home visits when necessary.Transport participants when necessary.Make child abuse reports when necessary.Perform janitorial duties to keep the office clean and safe.Set up confidential filing system.Perform other duties as needed.RequirementsKNOWLEDGE & SKILL REQUIREMENTSHigh School Diploma Equivalency and six months related experience and/or training certificate from college or technical school or equivalent combination of education and experience.Current California driver's license.Knowledge of database software, word processing software and contact management systems.Ability to identify and resolve problems in a friendly manner and develop alternative solutions.Ability to work well in group problem solving situations and use reason when dealing with emotional topics.Ability to respond promptly to participant needs and requests for service and assistance.Ability to meet deadlines and commitments.Ability to maintain confidentiality at all times.Ability to exhibit sound and accurate judgment.Ability to react well under pressure.Ability to prioritize and plan work activities, using time efficiently, and demonstrating accuracy and thoroughness.Ability to approach others in a tactful manner.Ability to follow instructions, respond to management direction, take responsibility for own actions, and complete tasks on time or notify appropriate person with an alternate plan.WORKING CONDITIONSRequires working indoors in environmentally controlled conditions.Requires sitting 6-8 hours per day.Requires occasional driving to participants' homes for site visits.Requires contact with others (face-to-face, by telephone, via e-mail, or through correspondence).Requires making decisions that affect other people, their financial resources, and/or the image and reputation of the organization.Requires attention to detail and intense concentration.Requires work with others in a group or team.Requires meeting strict deadlines.OTHERExperience working with Tribal People helpful.Work hours may vary.CTTP conducts a pre-employment criminal background check and drug test, and random or for-cause drug testing thereafter.CTTP complies with the Indian Preference Act. Salary Description 18.46 - 25.64