Interim Housing Manager (Program Manager) - LA Family Housing : Job Details

POSITION: Interim Housing ManagerDIVISION: Programs - Interim Housing LOCATION: Scattered Sites WHY JOIN US:You believe that every person deserves a place to call home. You see that homelessness is a systemic issue and want to be a part of the solution. You are ready to utilize your talent, experience, and creativity towards purpose-driven work. You want to work alongside industry leaders to learn, implement, and pioneer best practices.LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. With 40 years of experience and 13,000+ people's lives changed each year, we know what it takes to end homelessness. We take tremendous pride in the emergence of our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join the fight to end homelessness and make a difference in people's lives at LA Family Housing!THE POSITION:The Interim Housing Manager is responsible for management and supervision of interim housing staff, sites and program outcomes. This position will manage the delivery of interim housing services, case management, and programs using trauma informed care, harm reduction and housing first principles. The Manager will supervise staff who work shifts 24 hours per day, 7 days per week and will provide advanced crisis interventions when needed. The manager will oversee HMIS data entry, clinical documentation, and Quality Assurance responsibilities. This position will be responsible for hiring and onboarding staff, staff development and training, and providing weekly supervision in compliance with HR policies as needed. This position requires extensive coordination with multiple components within LAFH teams (e.g. liaison with Maintenance and Operations teams to ensure a safe, productive environment is maintained, coordination with Housing Navigation Managers, Mental Health Specialists, Clinical Services Manager, and Housing Navigators on efforts to ensure care coordination and reduced lengths of homelessness).WHAT YOU'LL DO:

• Manage interim housing direct service staff. This includes, but is not limited to: completing 90-day and annual evaluations, hiring, training, discipline, and termination
• Supervise, provide training and support to staff, including crisis intervention strategies, trauma-informed care, housing focused case management, mandated reporting, etc. to ensure program staff are using best practices in their daily work
• Review and respond to complaints, Daily Activity Reports, and incident reports and develop Choice Agreements and resolve crisis in an effort to support participants to be successful in meeting IH standards and to ensure the safety of the IH community
• Oversee bed/room change requests, provide daily interim housing occupancy reports to funders, and manage site roster/motel logs and ensure accurate program occupancy on a daily basis
• Provide crisis intervention, risk assessments, safety planning, and clinical support to participants (this may take place at a sites-based program, motel site, and at subcontracted agency as needed 24 hours per day)
• Coordinate with the FMO Department to ensure site needs are being addressed (i.e. site habitability, room readiness, safety measures, operational supply orders, kitchen, and food services, etc.)
• Coordinate with other interim housing managers to collaborate on participant care and staff expectations to reduce crisis on site and improve positive outcomes from Interim Housing Programs
• Coordinate with interim housing partners including, but not limited to: Department of Mental Health, Department of Health Services, Veterans Affairs, LAHSA, and area motels as needed to ensure contract outcomes are met and standards of care is met
• Monitor staff completion of HMIS clarity/CHAMP case notes, services entries, program exits, document upload is completed as prescribed in program contract
• Complete/review and submit billing across interim housing programs. Provide training to partners and venders to ensure billing documents are contractually compliant
• Participant in Interim Housing on-call clinical staff pool
• Respond to after-hour crisis calls (i.e. 6pm-8am and weekends, flex days, and holidays) and coordinate/communicate response with the Director/Sr Director of Interim Housing and/or program managers as required. If staffing shortages exist, act as back up to fill open shifts
• Lead PC supervision and team meetings, lead monthly site program meetings, and attend agency and community meetings as directed by supervisor
• Additional tasks, projects, and responsibilities as assigned by supervisor

SPECIFIC DUTIES THAT MAY APPLY BASED ON PROGRAM NEEDS AND AS ASSIGNED BY SUPERVISOR

• Supervise MSW interns and utilize the interns in providing support to participants/program if eligible.
• Supervise IH coordinators in providing support to participants/program if eligible.

WHAT YOU'RE SKILLED AT:

• Knowledge of community-based organizations and resources for families and individuals experiencing homelessness
• Knowledge of homelessness and related issues (i.e. poverty, housing, CES)
• Advanced understanding of clinical modalities, crisis intervention and risk and safety assessments, Motivational Interviewing, Trauma Informed Care, Harm Reduction, Housing First
• Crisis intervention and de-escalation skills required.
• Moderate to Advanced understanding of mental health symptoms and behaviors, substance use disorders and trauma
• Creative problem-solving skills
• Must be able to perform extensive charting, electronic data entry, and documentation
• Practical knowledge of HMIS preferred
• Management experience preferred
• Strong advocacy skills
• Excellent written and verbal communication skills
• Ability to work in a team and independently
• Bilingual: Spanish/English preferred, but not required

OTHER:

• Able to maintain and execute confidential information according to HIPPA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 30-60% of the time (depending on the number of sites supervised)
• Use of a personal vehicle to travel between worksites and other locations is required
• Must have and maintain a valid California Driver's License and insurance in good standing
• Ability to work a 9/80 work schedule and be available on call, including nights and weekends as necessary

WHAT YOU'VE ACCOMPLISHED:

• Minimum of two (2) years of social service experience
• At least one (1) year of relevant management experience

WHAT WE OFFER:Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. Comfortable working in a pet-friendly environment required. If an accommodation is needed, please inform the Human Resources Department.EQUAL EMPLOYMENT OPPORTUNITYLAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.FAIR CHANCE ACTLA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage.