Interpreter II Chinese (Cantonese&Mandarin) - Tufts Medical Center : Job Details

Job ProfileSummary

​This role focuses on performing activities associated with evaluating, developing, recommending, implementing, and carrying out the policies and procedures related to the delivery ofhigh-qualitypatient care.In addition, this role focuses on performing the following Language Services duties: Listens to, understands,translatesand provides support to those individuals with physical or mental impairments when it comes to language, such as speech therapy or speaking a foreign language.A professional individual contributor role that may direct the work of otherlower levelprofessionals or manage processes and programs.The majority oftime is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typicallyacquiredthrough advanced education.An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience.Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts,policiesand practices.

Job Overview

Under general supervision, this positionprovidesaccurateinterpretation for patient/families who have Limited English Proficiency (LEP).This position interprets the spoken language and culture between two or more individuals from English to the target language and back into English again to ensureaccuratecross-language communication in a medical environment. May berequiredto translate written documents from English into the target language or from the target language into English.Acts as culture broker to identify when cultural differences are leading to a misunderstanding on the part of either the provider or patient.Language services are performed in designated areas according to the policies, procedures, philosophy, andobjectivesof the department and hospital.Works cooperatively within department and other services to create a system of quality health care.

Job Description

Minimum Qualifications:

1. High School diploma or equivalent

2. Medical Interpreter Certification from an accredited college or university

3. One (1) year of relevant interpreting experience

4. Bilingual

Preferred Qualifications:

1. National Certification for Medical Interpreters

2. Three (3) years of relevant experience.

Duties and Responsibilities:The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.Other duties and responsibilities may be assigned.

1.Interprets the spoken language from English into the target language and from the target language into English for patients,physiciansand staff.

2.Combines the ability to interpret both culture and language.

3.Participatesin family meetings with social workers toassistin completing forms, obtaining financial aid for clients, transferring patients, etc.

4.Contacts non-English speaking patients to obtain consent signatures, give notification of appointments, and explain procedures, diagnosis, medical history, etc.

5.Mayaccompanynon-English speaking patients to operating room or other departments when presence is needed. Mayparticipatein patient/client care conferences.

6.Translates correspondence, brochures,documentsand special diagnostic procedures from English into the target language.

7.May berequiredto take on-call requests to be available for emergencies at night and on weekends.

8.Maintainscollaborative, team relationships with peers and colleaguesin order toeffectively contribute to the working groups achievement of goals, and to help foster a positive work environment

9.Adhere to applicable policies, procedures as they pertain to patient/client care and to applicable personnel qualifications.

10.Demonstratesa knowledge and understanding of what to report to the CEO or Chief Compliance Officer when concerns of corporate compliance arise.

11.Ensures compliance within guidelines set forth by regulatory agencies (DPH, ERISA etc.) anddemonstratescompliance with Home Health Foundation policies and procedures.

12.Practices confidentiality principles set by the agency and federal HIPAA/HITECH guidelines.

13.Participatesin all mandatory in-services

Physical Requirements:

1. Prolonged, extensive, or regularly standing/walking.

2. Regularly lifts and/or move 25 pounds and occasionally lift and/or move up to 100 pounds.

3. Frequently requires reaching, stooping, bending, kneeling, crouching, and climbing stairs.

4. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise andpossible exposureto radiation, lasers, electric shock, etc.

5. Regularly exposed to the risk of blood borne diseases and other transmissible infections.

6. Contact with patients underwidevariety of circumstances.

7. Specific vision abilities apply including close vision, distance vision and ability to adjust focus.

8. The noise level in the work environment is usually moderate.

Skills&Abilities:

1.Ability to read/write and communicate inboth languages.

2.Ability toprovideeffective and clear interpretation and communication.

3.Advanced knowledge in areas of interpreting techniques and medical terminology, basic anatomy and physiology, diagnosticproceduresand treatments in both English and target language.

4.High degree of courtesy and tactrequiredin regular contacts with patients and their families involving patient related information of a sensitive and or/confidential nature.

5.Excellent interpersonal skills.

6.Ability to function well invery busysituations.

7.Responsible and reliable.

8.Goodorganizationskills.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us [email protected].