IS Computer Support Technician - Richland, Washington : Job Details

Location: Richland, WADuration: 6 months

Duties:

• Maintain inventory of software and licenses, install, maintain, and provide support for software.
• Assist users in requesting software, track progress of requests, verify software approval status, and track licenses.
• Provide technical system support, assist users with available applications and programs.
• Assist IS analysts in system management, provide password support and management, manage access to network and network folders.
• Maintain network security workgroups.
• Act as the primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs.
• Receive and document customer computer and network trouble calls, watching for trends and recurring problems.
• Provide advanced technical assistance in resolving IT related problems involving hardware, software, system compatibility conflicts, application operations, connectivity, network, and security issues.
• Log customer information into a service request ticket, managing the ticket through to its completion.
• Attend meetings and trainings as necessary.
• Maintain the fleet of laptop computers, load appropriate software and e-mailboxes for customer checkout, and re-image laptops upon return.
• Provide administration and support for Remote Secure Access, track supervisor approvals, create and distribute tokens, and assist users in setup and continued use of applications.
• Must participate on the Emergency Response team (ERO) when designated and support the biennial refueling outage.

Skills:

• Strong customer service and technical troubleshooting skills.
• Proficient in Windows Operating System, Microsoft Server, client-server computing, and TCP/IP networking.
• Knowledge of Microsoft Applications such as Office, Internet Explorer, SCCM, and SCOM.
• Understanding of IT telecommunications environments, including telephone circuits, data communications, and plant cabling concepts.
• Ability to communicate orally with customers and vendors for problem-solving and troubleshooting of computer problems.
• Ability to communicate fluently in writing, including software documentation, systems presentations, procedure writing, and other advanced written communication methods.

Experience:

• Experience in computer systems support, help desk services, client-server infrastructure, and network security.
• Previous experience in IT support related to hardware, software, system compatibility conflicts, application operations, connectivity, and security issues.
• Experience working with client-server infrastructures and local area networks.
• At least 3 years of experience in Information Systems/Help Desk or related roles.

Education:

• An AA degree in a computer-related field; OR an unrelated AA plus one year of experience; OR, in lieu of a degree, a high school diploma plus three years of experience.
• High school diploma or GED required.
• Associate's degree from an accredited college or university in Computer Sciences, Engineering, or related fields preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at [email protected]. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $27 to $29 hourly. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.