IS Support Specialist - Valley Wide Cooperative : Job Details

The position of Information Support Specialist is of great significance to Valley Wide Cooperative. A person in this position provides software and network support, training and troubleshooting in a networked microcomputer environment. Provides support on a wide range of applications including Corel, Microsoft, and Novell products. May periodically travel to satellite sites. A person in this position is responsible for maintaining confidentiality in matters relating to customers, and employees of Valley Wide Cooperative and Valley Agronomics.

Job Summary:

These are the basic requirements of the position and must be performed competently.

* Responsible for installing end-user devices, troubleshooting PC, printer and network connectivity issues, work request analysis and completion and technical assistance on projects.

* Installation of designated hardware, software, etc. that best meets the business and functional requirement of the cooperative.

* Interaction with hardware vendors.

* Performs hardware/software upgrades to existing computer equipment as needed. Perform routine problem analysis and resolution providing recommendation of technical solutions to problems.

* Responds to calls on site or over the phone for users in a timely, efficient, courteous manner; completing documentation on assignments as required, and training/assisting employee and customers on problems.

* Investigates error messages and determines resolution.

* Reinstalls program or replaces files that are causing errors.

* Calls software vendor or accesses online technical support to obtain software update.

* Also responds to network log on house calls.

* Investigates appropriate areas of potential problem and determines resolution as required; research possible solutions to provide the most appropriate technical recommendation.

* Manage system problems and changes according to Valley Wide Cooperatives processes.

* Provide timely and efficient courteous support to staff.

* Responsible for traveling between locations to perform assigned duties.

* Other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:

* Requires an AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.

* 2 years past work-related experience in information technology preferred.

* Requires the ability to independently perform all of the duties of the position efficiently and effectively.

* Must be able to install, configure, troubleshoot, and maintain all of the software applications and peripheral equipment used.

* Requires special technical knowledge of the techniques and procedures of software and network support for multiple users.

* Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors, and general public.

* Must be able to make appropriate decisions and execute them according to policy.

* Must have ability to determine order of need and task priority based on level of importance.

* Must exhibit a professional and positive image.