IT Application Administrator - Center for the Disability Services Foundation : Job Details

Description The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New York's largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we offer are not available elsewhere. We are searching for a full-time IT Application Administrator to join our team. This position is based out of our office on Cedar St. in Cohoes. Position Overview: In this critical role, you will deliver technical, functional, and administrative support for a diverse array of business systems and applications, including WorkDay, Infor/Lawson ERP, Kronos, Litmos Learning Management System, Jobvite, and more. You will ensure that our software solutions meet user needs, comply with security protocols, and align with industry best practices. Key Responsibilities:Technical Support:

• Monitor and maintain the health and performance of business applications.
• Manage application data, oversee database monitoring, and generate reports or dashboards.
• Lead system and application upgrades in collaboration with business teams and vendors.
• Oversee application configurations, customizations, integrations, and maintenance.
• Coordinate software testing with users and IT teams during changes.

Functional Support:

• Provide in-depth knowledge of business systems and their usage.
• Offer third-level Help Desk support for application-related issues.
• Understand user workflows and manage interfaces, delivering end-user training and support.
• Document systems, conduct application testing, and assist with project management.
• Support the IT team with network and hardware issues as needed.

Administrative Duties:

• Regularly engage with users to assess changes, gather requirements, and recommend new solutions.
• Collaborate with business users and IT Infrastructure and Security teams for planning and implementation of new solutions.
• Document workflows, functions, and configurations within application environments.

Additional Responsibilities:

• Design and implement IT systems, collaborating on planning and enhancement of business applications.
• Develop software customizations, enhancements, and interfaces; recommend new code development.
• Ensure data integrity and accuracy across applications and databases.
• Assist in delivering insightful and functional reports or dashboards.
• Evaluate application change requests for effort assessment and configuration needs.
• Provide real-time support for application-related issues and collaborate with stakeholders for resolution.
• Conduct research on new products and features that could enhance operational efficiency.

Qualifications:Education:

• Bachelor's degree in Computer Science or a related field.

Experience:

• Minimum of 5 years of job related experience
• Preferred: 5 years experience specifically in application support and/or databases

Skills:

• Strong communication skills, both verbal and written, with the ability to engage diverse audiences.
• Advanced analytical and troubleshooting skills.
• Proficient in business intelligence software and experience with SQL (MS SQL, Oracle SQL, Transact-SQL).
• Familiarity with programming languages such as .NET, HTML, JavaScript, or Python is preferred.
• Excellent customer service orientation and time management skills.

Salary range for this position is $61,568 - $91,208 and is commensurate with experience. At The Center for Disability Services, we don't just accept difference - we celebrate it, support it, and thrive on it for the benefit of our employees and the people we support. We are proud to be an Equal Opportunity Employer and do not discriminate against any protected class of job applicant or employee in our employment practices.