IT Clinical Applications Specialist - Heritage Behavioral Health Center : Job Details

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• A new salary structure is now in place! Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Overview: IT Clinical Application Specialist

Heritage is seeking a dedicated Clinical Application Specialist to join our Certified Community Behavioral Health Clinic (CCBHC). This role focuses on developing, maintaining, and optimizing our Electronic Health Record (EHR) system and building robust data analytics solutions to support clinical and operational decision-making. The ideal candidate will work closely with clinical teams to understand their needs, customize the EHR system accordingly, and ensure data integrity and accessibility for comprehensive analytics in a behavioral health environment. Remote or hybrid options will be considered.

Core Responsibilities Include:

• EHR Development and Customization: Collaborate with clinical staff and IT teams to design, develop, and implement EHR workflows that enhance clinical efficiency and patient care within the CCBHC model.
• EHR Support and Maintenance: Provide ongoing support for the EHR system, troubleshooting issues, managing updates, and ensuring optimal performance and compliance with healthcare regulations such as HIPAA and 42 CFR Part 2.
• Data Analytics and Reporting: Develop and maintain data analytics solutions and dashboards to support clinical decision-making, quality improvement initiatives, and compliance reporting.
• Training and User Support: Conduct training sessions and create user documentation to ensure clinical staff are proficient in using the EHR system and data analytics tools effectively.
• Integration and Interoperability: Ensure seamless integration of the EHR with other clinical and administrative systems, including telehealth platforms, patient portals, and billing systems, to support comprehensive care delivery.
• Compliance and Data Security: Maintain data integrity, security, and confidentiality in compliance with federal, state, and local regulations, including HIPAA and CCBHC certification standards.
• Collaboration and Stakeholder Engagement: Act as a liaison between clinical teams, IT, and external vendors to ensure that the EHR system and analytics tools meet the evolving needs of the clinic.
• Quality Improvement: Participate in quality improvement initiatives by analyzing data trends, identifying areas for improvement, and implementing changes to enhance clinical workflows and patient outcomes.
• Documentation and Process Improvement: Document EHR configurations, customizations, and data analytics processes. Continuously evaluate and improve application workflows to enhance efficiency and user experience.

Knowledge, Skills and Abilities:

• Proficiency in EHR systems (EchoVantage preferred) and experience with EHR customization and configuration.
• Strong skills in data analytics tools (e.g., SQL, SSRS, Power BI, Tableau, Sigma).
• Experience in building reports and dashboards for clinical use.
• Understanding of healthcare data standards (e.g., HL7, FHIR) and data integration techniques.
• Excellent communication and interpersonal skills, with the ability to work effectively across clinical and technical teams.
• Strong problem-solving skills and attention to detail are essential.

Education and Experience:

• Bachelor's degree in Health Informatics, Information Technology, Healthcare Administration, or a related field preferred.
• A minimum of 3-5 years of experience in EHR implementation, support, and optimization, with a strong background in data analytics in a healthcare setting, preferably within a CCBHC or behavioral health environment.

Salary Range: $70,000 - $95,000 per year ($33.65 to $45.65 per hour) - dependent on education and experience

Heritage also offers the following with this position: