IT Deskside Technician - All Lines Technology : Job Details

All Lines Technology is seeking a Deskside Technician in Massena, NY. The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embrace new technology and changes quickly. The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.

Skills:

• Deskside support experience and Basic troubleshooting skills including: Hardware, software, printing, networking, file shares, etc. Windows 10 experience Ability to resolve Windows 10 Operating System Issues and Errors
• Proficient in the latest Microsoft Office Applications (Office 365) Remedy \ Service Now or related ITSM ticketing tool experience
• Printer support can include various brands of printers, various types of scanners
• Familiarity with Microsoft Active Directory
• Experience with computer asset tracking
• Experience with user ID creation
• Some experience with support and administration of network phones (VoIP system).
• Understanding of Symantec Virus Scan software
• Ability to work with multiple platforms, devices, etc.
• Ability to research and resolve technical issues and know what to do next and/or when to escalate for help
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment
• Ability to maintain and abide with compliance activities driven from a central compliance group
• Ability to communicate technical information to non-technical audiences
• Must be amenable with doing Overtime or off-hour work when needed
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication Skills

Education:

Minimum: Associates degree in Computer Science or related field