IT Desktop Support - Oneonta, New York : Job Details

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

CTG's premier client has a contract assignment for an IT Site Technician.

Type: ContractJob Title: IT Site Technician

Job Type: Hourly ConsultantLocation: Oneonta, NYPay Rate: Based on experienceWork Hours: M-F 8 am - 5 pmEducation: Associate Degree (minimum)

A successful candidate in this position will possess strong soft skills as well as:

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to handle changing priorities in a fast-paced environment
• Self-starter with a team-oriented mindset

Description:

The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure at a manufacturing facility. This position may require 24/7 on-call coverage. The candidate will work primarily with Microsoft-based applications, including Windows 7/10/11 and MS Office suites (2010/2013/2016/O365), and rely on internal training and previous knowledge to identify, diagnose, and resolve technical issues.

Responsibilities:

• Active Directory Administration
• Limited support for corporate mobile devices
• Troubleshooting Cisco VPN connectivity
• Remediating/minimizing anti-virus threats
• Remote connection/utilization
• Imaging and deployment server utilization
• Asset lifecycle management skills
• Various browser support (IE, Chrome, Safari, etc.)
• Installation/configuration of software and security packages
• Printer/driver troubleshooting & installation
• IPT-based telephony device management
• ServiceNow (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Hardware ordering and inventory management
• Limited support for Mac OS and hardware
• Additional responsibilities may include:
  • Documentation management
  • On-boarding (Training) of new hires
  • Conference room support
  • Vendor engagement
  • Project participation
  • Customer scheduling/follow-ups
  • End-user equipment moves (disconnect/reconnect)
  • Cross-team collaboration
  • Smart-Hands tasks/functions to assist other IT teams
  • Desktop Imaging and deployment
  • Cybersecurity vulnerability mitigation
  • Other tasks as needed

Meeting Support:

• Collaborate with media teams and IT for meeting support and troubleshooting
• Perform testing, monitoring, analysis, and resolution of performance issues
• Troubleshoot issues and assign to appropriate teams for resolution
• Knowledge of conference room audio and display devices

Smart Hands:

• Assist external IT teams with infrastructure installation, server reboots, and IT equipment management
• Manage IT hardware installations and physical server/network gear reboot
• Power cycle IT equipment and provide remote console access
• Escort IT vendors and procure IT goods and services
• Ensure discreet handling of business matters with the highest level of confidentiality

Education and Experience:

• Associate degree (minimum)
• 2+ years of related IT experience, particularly in hardware installation and troubleshooting beyond imaging/deployment

Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Required Skills:

• Proficient in time management and task prioritization
• Advanced English language skills
• Strong organization and planning skills, adaptable to shifting priorities
• Excellent communication and interpersonal skills
• Self-motivated with the ability to work independently and within a team

Desired Skills:

• Hardware/software installation, troubleshooting, and support
• Basic knowledge of network configuration (Smart Hands)
• Active Directory administration
• Experience with deployment servers
• Basic knowledge management

Additional Information:

• No third-party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider qualified applicants with criminal histories in accordance with applicable laws
• All candidates must be able to work on a W2 tax basis (no C2C or third-party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to [email protected].