IT Desktop Support - US Tech Solutions : Job Details

Duration: 06+ months contractRemember to check your CV before applying Also, ensure you read through all the requirements related to this role.Job Description:The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY.This position may require the candidate to be available for on call 24/7 coverage.The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365).Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.This position reports directly to the IT Site Lead.Responsibilities:Active Directory AdministrationLimited support for corporate mobile devicesFamiliarity with cloud applications (Microsoft and 3rd party)Troubleshooting Cisco VPN connectivityRemediating/minimizing anti-virus threatsRemote connection/utilizationImaging and deployment server utilizationAsset lifecycle management skillsVarious browser support (IE, Chrome, Safari, etc.)Installation/configuration of various software packagesInstallation/configuration of Security SoftwarePrinter/driver troubleshooting & installationIPT based Telephony Device ManagementServiceNow (ticket management) utilizationDeployment, configuration, and support of standard IP telephonyHardware ordering and inventory managementLimited support for Mac OS and hardwareExperience:2 years of related experienceInfrastructure cross connect installation -patching cablesHardware Experience (beyond imaging/deployment)Remote server rebootMoving/installing IT equipment within your space and cabinets-rack, stack, cable and work with Vendor or Network Team to go liveIT hardware installationsPhysical server and network gear rebootPower cycling IT EquipmentOnsite/offsite technical assistance and troubleshootingProviding remote console accessEscort IT Vendors for other IT Teams (where permitted)Procurement of IT goods and servicesReceiving/shipping of IT goodsEnsures discreet handling of all business and maintains the highest level of confidentialityPrioritizes duties and works on several tasks simultaneouslyDemonstrates flexibility and willingness to change priorities at a moment's noticeSkills:Active Directory, TroubleshootingEducation:Associate degree (minimum)About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: AlokEmail: [email protected] Id: 24-27639