IT Desktop Support - NESCO Resource : Job Details

Scope of Position:The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. This position reports directly to the IT Site Lead.Responsibilities:• Active Directory Administration• Limited support for corporate mobile devices• Familiarity with cloud applications (Microsoft and 3rd party)• Troubleshooting Cisco VPN connectivity• Remediating/minimizing anti-virus threats• Remote connection/utilization• Imaging and deployment server utilization• Asset lifecycle management skills• Various browser support (IE, Chrome, Safari, etc.)• Installation/configuration of various software packages• Installation/configuration of Security Software• Printer/driver troubleshooting & installation• IPT based Telephony Device Management• ServiceNow (ticket management) utilization• Deployment, configuration, and support of standard IP telephony• Hardware ordering and inventory management• Limited support for Mac OS and hardware• Additional responsibilities may include:o Documentation (records) managemento On-boarding (Training) of new hireso Conference room supporto Vendor engagement (as needed)o Project interaction/participationo Customer scheduling/follow-upso End user equipment moves (disconnect/reconnect)o Cross-team interaction and collaborationo Standard device imaging via USB/PXE server(s)o Smart-Hands tasks/functions to physically assist other IT teamso Desktop Imaging and deploymento Printer support, mapping, configuration, troubleshooting and deployments.o Cyber security vulnerability mitigationo Other tasks and duties as neededMeeting Support:• Works across the media team, corporate events, and IT for meeting support and problem resolution.• Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.• Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group• Knowledge of conference room audio and display devicesSmart Hands: Assisting external IT teams (note: Some sites have a dedicated network team to perform some of the duties below)• Infrastructure cross connect installation –patching cables• Remote server reboot• Moving/installing IT equipment within your space and cabinets–rack, stack, cable and work with Vendor or Network Team to go live• IT hardware installations• *** IT supported equipment component removal and installation• Physical server and network gear reboot• Power cycling IT Equipment •Onsite/offsite technical assistance and troubleshooting• Providing remote console access• Escort IT Vendors for other IT Teams (where permitted)• Procurement of IT goods and services• Receiving/shipping of IT goods• Ensures discreet handling of all business and maintains the highest level of confidentiality• Prioritizes duties and works on several tasks simultaneously• Demonstrates flexibility and willingness to change priorities at a moment's noticeEducation and Experience:• Associate degree (minimum)• Hardware Experience (beyond imaging/deployment)• 2 years of related experiencePreferred Certifications:• CompTIA IT Fundamentals• CompTIA A • CompTIA Cloud • CompTIA Mobility • CompTIA Network • CompTIA Server Required Skills:Proficient in time management and task prioritization• Advanced Level of English Language• Effective organization and planning skills, with ability to handle changing priorities• Excellent communication and interpersonal skills• Must be a self-starter, able to work in team environment and motivate othersDesired Skills• Hardware/software installation, troubleshooting and support• Basic smart hands (network configuration) knowledge• Active Directory administration• Experience imaging and working with deployment server(s)• Basic knowledge managementTravel RequirementNegligentNesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.