IT Desktop Support - TalentBurst : Job Details

Job Title: IT Desktop Support Job Location: Oneonta, NY 13820 Duration: 06+ Months Job Description Scope of Position: The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Oneonta, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. This position reports directly to the IT Site Lead. Responsibilities:

Active Directory Administration

Limited support for corporate mobile devices

Familiarity with cloud applications (Microsoft and 3rd party)

Troubleshooting Cisco VPN connectivity

Remediating/minimizing anti-virus threats

Remote connection/utilization

Imaging and deployment server utilization

Asset lifecycle management skills

Various browser support (IE, Chrome, Safari, etc.)

Installation/configuration of various software packages

Installation/configuration of Security Software

Printer/driver troubleshooting & installation

IPT based Telephony Device Management

ServiceNow (ticket management) utilization

Deployment, configuration, and support of standard IP telephony

Hardware ordering and inventory management

Limited support for Mac OS and hardware

Additional responsibilities may include: o Documentation (records) management o On-boarding (Training) of new hires o Conference room support o Vendor engagement (as needed) o Project interaction/participation o Customer scheduling/follow-ups o End user equipment moves (disconnect/reconnect) o Cross-team interaction and collaboration o Standard device imaging via USB/PXE server(s) o Smart-Hands tasks/functions to physically assist other IT teams o Desktop Imaging and deployment o Printer support, mapping, configuration, troubleshooting and deployments. o Cyber security vulnerability mitigation o Other tasks and duties as needed Meeting Support:

Works across the media team, corporate events, and IT for meeting support and problem resolution.

Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.

Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group

Knowledge of conference room audio and display devices Smart Hands: Assisting external IT teams (note: Some sites have a dedicated network team to perform some of the duties below)

Infrastructure cross connect installation –patching cables

Remote server reboot

Moving/installing IT equipment within your space and cabinets–rack, stack, cable and work with Vendor or Network Team to go live

IT hardware installations

Corning IT supported equipment component removal and installation

Physical server and network gear reboot

Power cycling IT Equipment

Onsite/offsite technical assistance and troubleshooting

Providing remote console access

Escort IT Vendors for other IT Teams (where permitted)

Procurement of IT goods and services

Receiving/shipping of IT goods

Ensures discreet handling of all business and maintains the highest level of confidentiality

Prioritizes duties and works on several tasks simultaneously

Demonstrates flexibility and willingness to change priorities at a moment's notice Education and Experience:

Associate degree (minimum)

Hardware Experience (beyond imaging/deployment)

2 years of related experience Preferred Certifications:

CompTIA IT Fundamentals

CompTIA A+

CompTIA Cloud+

CompTIA Mobility+

CompTIA Network+

CompTIA Server+ Required Skills: Proficient in time management and task prioritization

Advanced Level of English Language

Effective organization and planning skills, with ability to handle changing priorities

Excellent communication and interpersonal skills

Must be a self-starter, able to work in team environment and motivate others Desired Skills

Hardware/software installation, troubleshooting and support

Basic smart hands (network configuration) knowledge

Active Directory administration

Experience imaging and working with deployment server(s)

Basic knowledge management