IT Desktop Support Technician - Cunningham Children's Home : Job Details

The IT Desktop Support Technician is responsible for providing support and services to our clients and staff at Cunningham Children's Home. This includes installing, diagnosing, repairing, maintaining, and upgrading organizational technology. Equally important is delivering the support and guidance that end-users need to fulfill the agency's mission. Key Responsibilities:

• Provide technical support to end users for hardware and software issues.
• Install, configure, and maintain desktop computers and peripherals.
• Diagnose and troubleshoot hardware and software problems.
• Maintain an inventory of technology equipment and assist with upgrades as needed.
• Offer training and help-desk support to users across the organization.
• Collaborate with various departments, including USD116 and other contractual staff.

Equipment Used:

• Windows desktop computers
• Active Directory/Windows Server platform
• Microsoft Office and O365
• VoIP telephones, switches, routers, printers, and copiers

Minimum Education:

• Associate Degree or 5 years of related experience

Experience:

• Excellent knowledge of PC and desktop hardware
• Hands-on troubleshooting experience with hardware
• Extensive experience in supporting technology equipment
• Working understanding of IP networking and network protocols
• Ability to operate tools, components, and peripheral accessories
• Proficient in reading and understanding technical manuals, procedural documentation, and OEM guides

Other Requirements:

• All Cunningham Children's Home employees are subject to for-cause drug testing.
• Thorough criminal background checks are conducted on all employees, and candidates must not disclose anything that would indicate unfitness to work in a residential child care facility.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)