IT - FIELD SERVICE TECHNICIAN - City of Nampa (ID) : Job Details

IT SERVICES - Job Title: IT - Field Service Technician

Hiring Salary: $21.71 - $25.80 (DOE)

Salary Range: $21.71 - $29.16

Reports to (Role): Assigned supervisor

Department/Group: Information Technology

FLSA Status: Non-Exempt

Travel Required: Minimal

Position Type: Full-Time/Non-Exempt, 40 hours a week

Benefits Eligible: Yes

PERSI Eligible: Yes

Work Schedule: Generally, Monday through Friday working hours between 8:00am - 5:00pm; however, may consist of on-call hours

WE TAKE CARE OF OUR PEOPLE!

The City of Nampa offers competitive benefits and growth opportunities, including the following for full-time positions in City Government Departments:

* Medical

* Dental

* Vision

* PERSI Retirement Plan, with 11.96% employer contribution

* 401k & 457 Retirement Plans

* 11 Paid Holidays

* Paid Time Off (at least 4 weeks per year)

* Life Insurance with AD&D

* Short-Term Disability

* Long-Term Disability

* Flexible Spending Account

* Employer-Funded HRA VEBA Health Savings

* Wellness Program & Rewards

* Opportunity for student Public Service Loan Forgiveness

* Harward Recreation Center Discounts

* Other Great Benefits!

Every unified team starts with a purpose, and we are a purpose-driven team of service-minded professionals. We are passionate about working shoulder-to-shoulder in partnership with our City Council and internal team to bring the City of Nampa's vision for the future to life. Whether you want to start, change, or advance your career, find your path forward at the City of Nampa to leave your mark on the legacy we will leave in our city and the world around us.

In a spirit of excellence, integrity, and dedication, the Information Technology Department is committed to providing timely, accurate, clear, and complete information to manage, mitigate, and reduce the city's risks.

WHAT YOU WILL DO

Role Statement for Field Service Technician Focusing on Communication Devices:

The Field Service Technician's role is to support and maintain in-house computer systems, desktops, mobile devices, peripherals, and police radios. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Experience with handheld/car radios and communication devices is preferred.

Description:

With an emphasis on communication devices, the principal function of an employee in this class is to act as the first level of support on issues for which service requests were submitted. This person is also primarily responsible for end-user computing performance, maintenance, and benchmarking. The work is performed under the supervision and direction of the IT Field Technician Supervisor, but much leeway is granted for exercising independent judgment and initiative. The nature of the work required that an employee in this class establish and maintain effective working relationships with assigned supervisors, Department Heads, other City employees, and vendors. The principal duties of this class are performed in a general office environment as well as external sites, vehicles, and/or remote locations.

ROLE SUCCESS PROFILE

Key Job Accountabilities:

* Display Integrity, ingenuity, and inventiveness in performing assigned tasks.

* Accurately record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions and actions taken to final resolution.

* Receive and respond to incoming escalation calls, pages, and/or e-mails regarding PC and/or Communication hardware problems.

* Recommend, schedule, and perform PC, hardware, software, Radios, and peripheral equipment improvements, upgrades, and repairs.

* Assist in developing long-term strategies and capacity planning for meeting future computer hardware/software needs.

* Support development and implementation of new computer projects and new hardware/software installations.

* Maintain up-to-date knowledge of hardware, software, and equipment contracts and supervise contract-based installations.

* Aid in developing business continuity and disaster recovery plans, maintain current knowledge of plan executable, and respond to crises in accordance with business continuity and disaster recovery plans.

* Performs other duties as assigned.

WHAT YOU WILL BRING

Key Behavioral Competencies:

* Accurately informs immediate supervisor and designated others concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

* Responds to customer questions and comments in a courteous and timely manner.

* Is team-oriented and works well in a collaborative environment but can also work independently.

* Strong focus on providing efficient customer service and satisfaction.

* Maintains current knowledge of new technologies and changes in technology-related trends.

* Is self-motivated and goal-oriented.

* Displays strong attention to detail.

* Has familiarity with and complies with all policies, procedures, rules, and regulations at the organization, local, State, and federal levels.

* Strong focus on Continuous Service/Process Improvement and continuously seeks ways to automate, increase efficiency, provide more value, or eliminate constraints.

* Respect the opinions of others and demonstrate a reasonable relationship with employees, supervisors, and others.

The City of Nampa is an equal employment opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.