IT Field Support - Pyramid Consulting : Job Details

Immediate need for a talented IT Field Support. This is a 06+months contract opportunity with long-term potential and is located in New York, NY(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-45954 Pay Range: $30 - $38/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities:

• Supporting users onsite through Help Desk using salesforce for the ticketing systems, unblocking users and methodical trouble shooting
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains,upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers' needs.

Key Requirements and Technology Experience:

• Key Skills; Ticketing, Salesforce & Hardware Experience
• Strong communication and customer-service skills.
• Knowledge of commonly used concepts, practices, and procedures within a particular field.
• Basic problem-solving and analysis skills.
• Associate's degree, Computer Science Degree or its equivalent in the field or a related area preferred.

Our client is a leading Meta Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.